ELIZABETH FERREIRA

Deliver exceptional customer experiences, ensuring satisfaction with every interaction.

Build and nurture relationships with current and prospective clients, identifying their financial needs, and offering tailored products and solutions.

Drive business growth by providing insightful recommendations to branch colleagues, and collaborating on strategies to enhance customers' financial well-being.

Act as the primary point of contact for customers, ensuring their needs are met, and offering support for account management and teller transactions.

Mentor new hires, fostering development, and ensuring smooth integration into the team.

Mentor first-year students, providing guidance and support to help them navigate their academic and personal challenges.

Facilitate communication between students and alumni, offering advice on career development, networking, and professional growth.

Participate in student meetings and training activities, assisting with leadership initiatives, and fostering a sense of community.

Serve as a role model, demonstrating professional values, integrity, and dedication to personal and academic growth.

Executed customer service while developing strategies to attract new business, and foster long-term customer relationships.

Act as a financial liaison, offering personalized financial products and solutions, and providing timely, accurate support for new accounts and teller transactions.

Manage customer inquiries and payment issues, ensuring prompt resolution, and maintaining effective communication with internal and external stakeholders.

Planned and executed multiple financial literacy programs at local community schools.

Provided administrative support to the Senior Vice President, ensuring smooth office operations and efficient workflow.

Coordinated youth placement services, supporting families with trauma and organizing community-based treatment for foster families.

Implemented and managed the Providence Talks curriculum, conducted home visits, and supported families with enrollment, assessments, and resource connections.

Coordinated The Walking School Bus program, overseeing volunteers, tracking program activities, and ensuring budget compliance.

Maintained accurate data and financial records, ensuring timely submissions, program integrity, and compliance with regulations.

Cultivated relationships with key stakeholders, and responded to inquiries, fostering collaboration, and providing tailored support as needed.