Elizabeth Ferry
Greensboro,NC
Summary
Industrious and forward-thinking Loan Officer with years of experience in corporate environments. Capable of smoothly handling strategic planning, operational and administrative requirements. Results- driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Officer
Royalty Finance
Winston-Salem, NC
03.2022 - 02.2024
- Delivered high levels of customer service to facilitate smooth processes.
- Developed and maintained relationships with potential customers to increase loan business.
- Performed daily maintenance of loan applicant database.
- Participated in community events to promote bank's consumer lending services.
- Prepared reports detailing loan portfolio performance metrics.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Coordinated closely with third party vendors for document preparation services.
- Assisted in developing policies and procedures related to consumer lending activities.
- Monitored current loans for delinquency or default status.
- Resolved customer inquiries regarding loan status or payment history.
Office Manager
Carolina Partners in Mental HealtCare, PLLC
Durham , NC
01.2019 - 01.2021
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
Executive Administrative Assistant
Carolina Partner in Mental HealthCare, PLLC
Durham, NC
01.2016 - 01.2019
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Created spreadsheets using Excel software programs.
- Created PowerPoint presentations used for diverse business needs.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Skills
- Customer Service-Focused
- Collections Proficiency
- Business Development
- Cash Handling Expert
- Team Player
- Client Relations
Certification
- USA Mental Health First Aid Training
Timeline
Loan Officer
Royalty Finance
03.2022 - 02.2024
Office Manager
Carolina Partners in Mental HealtCare, PLLC
01.2019 - 01.2021
Executive Administrative Assistant
Carolina Partner in Mental HealthCare, PLLC
01.2016 - 01.2019
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