Elizabeth Figueroa
Brockton,MA
Summary
Compassionate and dedicated PCA with experience at PCA, skilled in patient documentation and emergency response. Proven ability to enhance patient satisfaction through effective daily living assistance and emotional support. Recognized for maintaining a clean and safe environment, ensuring comfort and well-being for all patients. Strong team collaboration and communication skills.
Overview
15
15
years of professional experience
Work History
PCA
PCA
05.2019 - Current
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Housekeeper
Good Samaritan Hospital Medical Center
04.2014 - 07.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Cashier
Stop & Shop
04.2011 - 07.2013
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
Massasoit Community College
Brockton, MAHigh School Diploma - Graphic And Digital Design
Southeastern Regional Vocational Tech
Stoughton, MASkills
- Typing speed and accuracy
- Behavioral management
- Care plan implementation
- Emotional support
- Medication reminders
- Daily living assistance
- Continuing education
- Emergency response
- Compassionate care
- Cultural sensitivity
- Client advocacy
- Written and verbal communication
- Multitasking and organization
- Team collaboration
- Credit and cash transactions
- Basic math
- Customer service excellence
- Safe cleaning with chemicals
- Hospitality and accommodation
- Issue resolution
Timeline
PCA
PCA
05.2019 - Current
Housekeeper
Good Samaritan Hospital Medical Center
04.2014 - 07.2015
Cashier
Stop & Shop
04.2011 - 07.2013
Massasoit Community College
High School Diploma - Graphic And Digital Design
Southeastern Regional Vocational Tech