Muller Joseph
Brockton,MA
Summary
Dedicated Server with over a year of experience in high-volume dining environments. Skilled in guest engagement and anticipating needs to enhance customer satisfaction. Promoted to Shift Closer due to attention to detail and reliability, maintaining perfect attendance throughout tenure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server / Closer
Texas Roadhouse
10.2024 - Current
- Reliability & Leadership: Earned promotion to Shift Closer due to demonstrated maturity, and attention to detail, and a perfect attendance record (zero call-outs), ensuring seamless restaurant closing procedures.
- Service Excellence: Delivered energetic and friendly service in a dynamic, high-volume environment, consistently receiving management-verified compliments for exceptional guest connection and care.
- Sales Performance: Expertly navigated guests through the menu and utilized suggestive selling techniques for specials and "loaded" add-ons to consistently increase check averages and overall revenue.
- Operational Support: Acted as a proactive team player by running hot food, pre-bussing tables, and assisting colleagues during rush hours to maintain operational efficiency and high table turnover rates.
- Problem Solving: Skillfully handled guest concerns with a focus on immediate resolution and "making things right," ensuring guest retention and high levels of satisfaction.
- Managed food and beverage orders efficiently while maintaining accuracy and attention to detail.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2005
Certificate of Technical Studies - IT Network Security
Greater Boston School of Technology
Boston06-2015
Skills
- Guest Service
- Sales Performance
- Operations & Reliability
- Soft Skills
- Anticipating Guest Needs
- Suggestive Selling
- Opening/Closing Procedures
- High Reliability
- Conflict Resolution
- Menu Navigation & Expertise
- POS Systems Management
- Clear Communication
- VIP Service
- Upselling (Add-ons/Specials)
- High-Volume Table Turnover
- Grace Under Pressure
- Customer Retention
- Check Boosting
- Food Running & Bussing
- Team Collaboration
- Cleanliness standards
Certification
- TIPS Certified (Training for Intervention Procedures)
- Food Handler’s Permit (If applicable in your state)
Languages
French
Professional Working
Interests
continuing my education and envolvement in the tech industry and working with cloud computing to further my skills
Timeline
Server / Closer
Texas Roadhouse
10.2024 - Current
High School Diploma -
Brockton High School
Certificate of Technical Studies - IT Network Security
Greater Boston School of Technology