Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Elizabeth Findlay

Montgomery,IL

Summary

Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

22
22
years of professional experience

Work History

General Manager

Hamra Enterprises
Plainfield, Illinois
10.2014 - Current
    • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
    • Implemented operational strategies and effectively built customer and employee loyalty.
    • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
    • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

Fuddrucker's
Downers Grove, Illinois
03.2008 - 10.2014
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives

General Manager/Area Leader

Sbarro's Pizza
Aurora, IL
04.2000 - 02.2008
    • Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
    • Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
    • Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
    • Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
    • Built positive and productive relationships with store and field leadership.
    • Supervised 4 locations to enforce high-quality standards of operation.
    • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
    • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Education

No Degree - Nursing Administration

Loyola University of Chicago
Chicago, IL

Skills

  • Budget Control
  • Training Management
  • Program Optimization
  • Decision Making
  • Human Resources Oversight
  • Recruitment and Hiring
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Business Leadership
  • Cost Reduction
  • Customer Service Management
  • Financial Statement Review
  • Employee Motivation
  • Team Leadership

Timeline

General Manager

Hamra Enterprises
10.2014 - Current

General Manager

Fuddrucker's
03.2008 - 10.2014

General Manager/Area Leader

Sbarro's Pizza
04.2000 - 02.2008

No Degree - Nursing Administration

Loyola University of Chicago

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Elizabeth Findlay