Elizabeth Flores
Tolleson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Live Well Family Medicine
Chandler, AZ
08.2014 - 04.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Assistant
Arizona Orthopedic And Sport Medicine Specialists
Phoenix, AZ
08.2011 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Customer Service Cashier
NGSI
Phoenix, AZ
12.2007 - 01.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ12.2024
Medical Assistant Diploma -
Brookline College - Phoenix
Phoenix, AZ05.2011
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Attention to Detail
- Conflict Resolution
- Critical Thinking
- Planning and Prioritization
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Live Well Family Medicine
08.2014 - 04.2023
Medical Assistant
Arizona Orthopedic And Sport Medicine Specialists
08.2011 - 08.2014
Customer Service Cashier
NGSI
12.2007 - 01.2009
Bachelor of Science - Nursing
Arizona College of Nursing
Medical Assistant Diploma -
Brookline College - Phoenix