Elizabeth Flores
Tolleson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Live Well Family Medicine
08.2014 - 04.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Assistant
Arizona Orthopedic And Sport Medicine Specialists
08.2011 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Customer Service Cashier
NGSI
12.2007 - 01.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ12.2024
Medical Assistant Diploma -
Brookline College - Phoenix
Phoenix, AZ05.2011
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Attention to Detail
- Conflict Resolution
- Critical Thinking
- Planning and Prioritization
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Live Well Family Medicine
08.2014 - 04.2023
Medical Assistant
Arizona Orthopedic And Sport Medicine Specialists
08.2011 - 08.2014
Customer Service Cashier
NGSI
12.2007 - 01.2009
Bachelor of Science - Nursing
Arizona College of Nursing
Medical Assistant Diploma -
Brookline College - Phoenix
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