Ashley B. Mezger
Kingsland ,TX
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Personable Individual committed to providing high-quality service and superior customer and patient experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering outstanding service and unparalleled support.
Skills
- Adaptability and Flexibility
- Attention to Detail
- Typing Proficiency
- Strong Critical Thinking and Analytical Problem Solving
- Active Listening contributing to Excellent Written and Verbal Communications
- Strong Knowledge of MS Office Software
- Customer / Patient Satisfaction - Experience Exceeding all Expectations (required and unrequited)
Overview
16
16
Years of Professional Experience
Work History
Medical Assistant
Live Oak Medicine
10.2022 - 05.2023
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Eye Technician
Burnet Eye Care
01.2022 - 10.2022
- Obtained and documented patient medical history, visual acuity, vital signs and current complaints at intake.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Catering Events Lead Bartender
Rafa's Kitchen
08.2017 - 08.2022
- Responded to guest questions and requests with friendly and knowledgeable service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
Certified Ophthalmic Assistant
Mary Kelly Green, MD, PLLC
07.2018 - 01.2022
- Documented patient medical history and information utilizing IntelliChart software with commitment to accuracy.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
Education
High School Diploma -
05.2012
- Extracurricular Activities: Softball
Vocational - Clinical Medical Assistant
03.2023 - 10.2023
Vocational - Medical Administrative Assistant
2023.03 - 2023.10
Bachelor of Arts - Psychology
2023.08 - Current
Certification
- First Aid/CPR Certified
- COA - Certified Ophthalmic Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
South University - Bachelor of Arts, Psychology
2023.08 - Current
MedCerts - Vocational, Clinical Medical Assistant
03.2023 - 10.2023
MedCerts - Vocational, Medical Administrative Assistant
2023.03 - 2023.10
Medical Assistant - Live Oak Medicine
10.2022 - 05.2023
Eye Technician - Burnet Eye Care
01.2022 - 10.2022
Certified Ophthalmic Assistant - Mary Kelly Green, MD, PLLC
07.2018 - 01.2022
Catering Events Lead Bartender - Rafa's Kitchen
08.2017 - 08.2022
- First Aid/CPR Certified
- COA - Certified Ophthalmic Assistant
Marble Falls High School - High School Diploma,
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