Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Preiss

Customer Service Manager
Kingsland,TX

Summary

With over two decades of experience in the auto collision industry, my career has been a journey of growth and progression. Starting as an auto detailer and advancing to the role of paint foreman, I supervised a team of six painters at Advanced Auto Body. Transitioning to blueprinting in Washington led me to a sales manager position at a satellite location. As a center manager in Marble Falls, I thrived in fostering client relationships and creating a positive work environment. Despite facing personal challenges, my dedication to customer service remains unwavering, and I am eager to contribute my skills to a new opportunity.

Overview

28
28
years of professional experience

Work History

Service Manager

Boat Town
Kingsland, Texas
01.2020 - 03.2024
  • Managed a crew of 7 including the detailers
  • Delegated work to the crew and made sure all work was completed correctly
  • Handled all customers and their needs for boat repairs
  • Payroll every two weeks
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.

General Manager

Caliber Collision
Marble Falls, Texas
07.2015 - 10.2020
  • For the first year, handled all estimating and parts, and supervised a team of 12
  • Trained the Service Advisor and the Parts Manager
  • Coordinated with Insurance Companies and Rental Car Agencies for all claims
  • Managed the Production Schedule
  • Completed all month end financial analysis and occasionally ran regional management meetings
  • Software Knowledge includes: CCC One, CMS, Audatex, Mitchell, Excel, Word, Aldata, and Microsoft Teams
  • ICAR Certified Platinum: Estimating, Steel Structure, Welding

Center Manager/Service Advisor/Parts Manager

Car Saver Collision Center
Marble Falls, Texas
07.2014 - 07.2015
  • Managed a team of 10, to include paint, body techs, as well as an office clerk.
  • In charge of all estimating, keeping customers informed, and dealing with insurance
  • Handled all parts, invoicing, and returns
  • Dealt with all quality control.

Sales Manager

Leif's Auto Collision
Vancouver, Washington
02.2009 - 06.2014
  • Completed initial estimates for customer
  • In charge of pictures, documentation, and tagging of vehicles that were sent to main location
  • Updated customer throughout repair process
  • Delivered vehicle to customer when completed

Refinish Technician

Broadway Auto Body
Portland, Oregon
04.2008 - 02.2009
  • Enhanced vehicle appearance through expert color matching, preparation, and paint application techniques.
  • Ensured timely completion of projects by managing workload effectively and prioritizing tasks according to urgency and complexity.
  • Assisted in training new Refinish Technicians on best practices for achieving optimal results in all aspects of the job.

Refinish Technician

Bell's Velvet Hammer
Vancouver, Washington
07.2005 - 04.2006
  • Improved customer satisfaction by providing high-quality refinishing services and timely repairs.
  • Reduced material waste by accurately estimating required supplies for each job, optimizing resource use.

Refinish Technician

Leif's Auto Collision
04.2003 - 07.2005

Refinish Technician

Portland Auto Auction
02.2003 - 03.2003

Refinish Technician

South Side Auto Body
12.1999 - 01.2003

Paint Foreman/Refinish Technician

Advanced Auto Body
10.1996 - 01.1999

Refinish Technician

Welcomes Auto Body
03.1996 - 10.1996

Education

High School Diploma -

Mission Viejo High School
Mission Viejo
05.2001 -

Skills

Customer service

Relationship building

Customer service management

Problem-solving

Work Planning and Prioritization

Staff supervision

Employee training and development

Service documentation

Team collaboration and leadership

Customer satisfaction measurement

Multitasking and organization

Staff motivation

Trustworthy and honest

Timeline

Service Manager

Boat Town
01.2020 - 03.2024

General Manager

Caliber Collision
07.2015 - 10.2020

Center Manager/Service Advisor/Parts Manager

Car Saver Collision Center
07.2014 - 07.2015

Sales Manager

Leif's Auto Collision
02.2009 - 06.2014

Refinish Technician

Broadway Auto Body
04.2008 - 02.2009

Refinish Technician

Bell's Velvet Hammer
07.2005 - 04.2006

Refinish Technician

Leif's Auto Collision
04.2003 - 07.2005

Refinish Technician

Portland Auto Auction
02.2003 - 03.2003

High School Diploma -

Mission Viejo High School
05.2001 -

Refinish Technician

South Side Auto Body
12.1999 - 01.2003

Paint Foreman/Refinish Technician

Advanced Auto Body
10.1996 - 01.1999

Refinish Technician

Welcomes Auto Body
03.1996 - 10.1996
Brett PreissCustomer Service Manager
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