Elizabeth Flores
Las Vegas,NV
Summary
Experienced in customer relationship management and team leadership with a strong background in operations management. Proven ability to enhance customer satisfaction and streamline processes through effective problem resolution and staff training.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Representative
Bank of America
Las Vegas, NV
02.2025 - Current
- Managed client inquiries, providing accurate information and resolving issues efficiently.
- Built strong relationships with clients, enhancing customer satisfaction and loyalty.
- Processed account transactions swiftly, ensuring compliance with banking regulations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
GENERAL MANAGER
Rachel's Kitchen
Las Vegas, NV
02.2016 - 02.2025
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Used computerized inventory system to plan and manage adequate inventory levels.
Reconditioning Associate Lead
CarMax
Las Vegas, NV
10.2018 - 02.2022
- Performed thorough inspections on vehicles to ensure quality standards were met.
- Collaborated with team members to enhance workflow efficiency and reduce reconditioning time.
- Utilized diagnostic tools and equipment for accurate vehicle assessments and repairs.
- Trained new associates on best practices in vehicle reconditioning techniques and safety protocols.
- Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate.
Education
High School Diploma -
Mojave High School
Las Vegas, NV07.2015
Skills
- Customer relationship management
- Team leadership
- Staff training/development
- Problem resolution
- Relationship building
- Operations management
- Call center experience
Certification
- Food Handlers Card
- Serv Safe
LANGUAGES
Spanish Fluent
English Fluent
Timeline
Client Service Representative
Bank of America
02.2025 - Current
Reconditioning Associate Lead
CarMax
10.2018 - 02.2022
GENERAL MANAGER
Rachel's Kitchen
02.2016 - 02.2025
High School Diploma -
Mojave High School