ELIZABETH FOUNTAIN
Richmond,VA
Summary
Insurance & Hospitality business professional with a legal background. Skilled in risk assessment, fraud detection, state policies & regulations. Proven track record in delivering exceptional customer management and support. Recognized for effectively resolving complex situations while maintaining high standards of accuracy and compliance. A collaborative team player, skilled at adapting to evolving needs and consistently achieving reliable outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Manager
VIRGINIA MUSEUM OF FINE ARTS- Amuse Restaurant
09.2025 - Current
- Manages day-to-day FOH operations in a 180-seat, fast paced environment to drive quality, standards, and exceed customer expectations
- Analyzes sales data to identify trends and increase profit
Insurance Sales & Senior Benefits Advisor
THE FOUNTAIN COMPANY LLC
03.2015 - Current
- Health & Life insurance sole proprietor focused on sales, insurance law, complex policy details, and compliance for private companies, government entities, & non-profits
- Contracted with multiple insurance carriers with extensive experience, having managed over 500 accounts
- Leverages data analysis skills to monitor industry trends and coordinate with HR to navigate regulations
Head of State Asset Management
AFLAC
01.2017 - 12.2019
- Oversaw a team of over 45 top tier professional insurance veterans statewide
- Provided training and education on best sales practices, insurance laws, compliance regulations
- Reactivated dormant accounts by building relationships and trust with the goal of securing assets
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Director of Sales & Business Development
MEDITERRANEO
03.2011 - 05.2017
- Increased revenue by 35% by optimizing sales techniques and overall business practices
- Educated & trained over 50 employees on best practices
- Analyzed sales data to identify growth opportunities and refine business strategies
Legal Researcher
BRITT & BYRNE PLLC
05.2009 - 04.2011
- Conducted comprehensive legal research focused on insurance fraud and worker's compensation
- Analyzed legal documents and briefs for relevance and accuracy, ensuring high-quality submissions
- Collaborated with attorneys to develop arguments based on thorough investigative findings
- Managed case files and databases maintaining organized records for efficient retrieval and analysis
Education
Bachelor of Science - Business Administration & Management
Virginia Commonwealth University
Richmond, VA01-2009
Post-Baccalaureate Certificate - E-Commerce
Virginia Commonwealth University
Richmond, VA01-2011
Skills
- Insurance Claims/Liability Assessment
- Policy Interpretation & Data Analysis
- Litigation Support
- Regulatory Compliance Knowledge
- Fraud Detection/Investigation
- Technical Proficiency
Certification
- Health, Life, & Annuities
- Notary Public and Signing Agent
Timeline
Hospitality Manager
VIRGINIA MUSEUM OF FINE ARTS- Amuse Restaurant
09.2025 - Current
Head of State Asset Management
AFLAC
01.2017 - 12.2019
Insurance Sales & Senior Benefits Advisor
THE FOUNTAIN COMPANY LLC
03.2015 - Current
Director of Sales & Business Development
MEDITERRANEO
03.2011 - 05.2017
Legal Researcher
BRITT & BYRNE PLLC
05.2009 - 04.2011
Bachelor of Science - Business Administration & Management
Virginia Commonwealth University
Post-Baccalaureate Certificate - E-Commerce
Virginia Commonwealth University