Elizabeth Frias
Hialeah,FL
Summary
Productive and personable Administrative Support professional offering several years of experience in clerical roles. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, event coordination, and accounting functions. Proficient in Microsoft Office Suite.
Overview
7
7
years of professional experience
Work History
Administrative Aide Confidential
City Of Hialeah Fire Department
Hialeah , FL
01.2022 - Current
- Received incoming calls, responded to inquiries from customers or clients, and directed calls accordingly.
- Edited documents for grammar accuracy prior to submission.
- Ordered office supplies when inventory was low.
- Maintained filing systems and organized documents for easy retrieval.
- Scanned documents into digital format for storage or archiving purposes.
- Processed invoices for payment according to established procedures.
- Provided administrative support to management staff members.
- Order and maintain stock for Fire personnel uniforms.
- Assisted in promotional ceremonies and graduations.
Customer Service Representative
City of Hialeah Fire Department
Hialeah , FL
09.2020 - 01.2022
- Screened COVID-19 calls and scheduled appointments for testing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve resident complaints in a timely manner.
- Answered incoming calls on the main switch board and emails, providing frontline customer support or assistance to residents.
- Performed transactions for plans review fees and inspections.
Dental Receptionist
Sheridan Dental Center
Hollywood , FL
09.2017 - 09.2020
- Verified patient's eligibility for benefits under various insurance plans.
- Provided support with front office duties such as photocopying documents or scanning files.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Prepared correspondence letters for insurance companies related to claims processing.
- Managed front desk operations including scheduling appointments, collecting payments.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Collected payments from patients in accordance with established policies and procedures.
- Processed referrals to specialists when required by the dentist.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Education
Bachelor of Arts - Disaster Management
Florida International University
Miami, FL05-2025
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05-2016
Skills
- Document Preparation
- Bilingual (English and Spanish)
- Spreadsheet Creation
- Presentation Preparation
- Report Generation
- Proofreading
- Calendar Management
- Verbal Communication
- Event Planning
- File Management
- Memo preparation
- Data Entry
- Workflow Optimization
- Clerical Support
- Scheduling
- Invoice Processing
- Office Administration
- Filing
- Microsoft
- PC proficient
- Resourceful
- Meticulous attention to detail
- Multi-line phone proficiency
- Typing proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Aide Confidential
City Of Hialeah Fire Department
01.2022 - Current
Customer Service Representative
City of Hialeah Fire Department
09.2020 - 01.2022
Dental Receptionist
Sheridan Dental Center
09.2017 - 09.2020
Bachelor of Arts - Disaster Management
Florida International University
High School Diploma -
Hialeah Gardens Senior High School
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