Elizabeth Galeano
Bakersfield,CA
Summary
Dynamic leader and problem-solver from Maresila Cleaning Company, adept at training personnel and enhancing customer satisfaction. Excelled in managing operations and leveraging strong communication skills to resolve issues, boosting trust. Skilled in heavy lifting and efficient work practices, ensuring top-notch service delivery and compliance with standards.
Overview
1
1
year of professional experience
Work History
Maresila Cleaning Company (MCC)
Individual Owner
06.2024 - 01.2025
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
None -
- Honor Roll [2023 all semester- first semester 2025]
- 3.45 GPA
- Elected Captain of Basketball 2024
Skills
Great with customers making sure they feel satisfied with the job
Can lift heaving objects
Work quickly and efficiently
Communication with coworkers is key but most importantly with great communication with customers
Languages
Spanish
Native or Bilingual
Timeline
Maresila Cleaning Company (MCC) - Individual Owner
06.2024 - 01.2025
Ridgeview Highschool - None ,