Lisbeth Ojeda
Hillside,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Proactive professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Collaborating with other people to find the best solution and listening to everyone’s opinions making sure they all feel involved.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Pearly White Dental
Berkeley Heights, New Jersey
09.2025 - 02.2026
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow for optimal service delivery.
- Made sure patients felt welcomed and in a safe environment
- Answered phone calls promptly, directing inquiries to appropriate staff members.
- Worked with kids and adults going over fees and insurance’s.
- Trained new reception staff on procedures and customer service standards.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Call Center Representative
Abra dental
Secaucus, New Jersey
01.2024 - 02.2025
- Scheduled patient appointments and managed daily office calendar.
- Processed patient insurance claims and verified coverage details.
- Maintained organized patient records and updated information as needed.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Made sure felt like they were being heard and understood. Made sure they knew they would get the best treatment and offer many solutions for them.
Cashier
Dunkin' Donuts
Newark, Nj
10.2020 - 12.2024
- Made sure customers were satisfied with their order and went an extra mile to personalize service for every customer
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
Retail Sales Cashier
Twin City
Elizabeth, New Jersey
02.2018 - 08.2020
- Maintained knowledge about current sales and promotions; communicated information effectively to customers.
- Operated cash register to process payments accurately and efficiently.
- Would made sure everything was restocked in the aisles and helped customers find what they were looking for.
Education
Eastside Highschool
Newark, NJ06-2023
Skills
- Excellent communication
- Organization and time management
- Customer service
- Patient service, scheduling
I know how to communicate well with coworkers and customers Make them feel welcomed and that I am there to help them out
I’m well organized with my things I know when how to stay on task and make sure my task is done I’m a person that likes to be at there job on time and ready to complete tasks
When it comes to customers I want to make sure they feel welcomed and that they are satisfied with what they are looking for and for them to come back Always talking to them in a positive and respectful way
I made sure patients were treated well and that if they get the treatment they need Carried them with full professionalism and understanding when scheduling their appointments or checking insurance Made patients feel welcomed and that they could come to us for any questions concerns they have
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Pearly White Dental
09.2025 - 02.2026
Call Center Representative
Abra dental
01.2024 - 02.2025
Cashier
Dunkin' Donuts
10.2020 - 12.2024
Retail Sales Cashier
Twin City
02.2018 - 08.2020
Eastside Highschool