Elizabeth Galvan
Farwell,TX
Summary
Excelling in data entry and organization. Recognized for enhancing database accuracy and fostering strong client relations. Adept at managing high-pressure situations while maintaining a professional demeanor, ensuring efficient operations and exceptional service delivery.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
File Clerk
Clovis Community College
Clovis, NM
01.2017 - 02.2018
- Organized and maintained accurate filing systems for student records and documents.
- Processed incoming and outgoing mail, ensuring timely distribution to respective departments.
- Assisted in data entry tasks, enhancing database accuracy and efficiency.
- Collaborated with staff to streamline document retrieval processes.
- Greeted and assisted visitors, ensuring a welcoming reception environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
Customer Service Representative
Plateau Telecommunications
Farwell, TX
07.2008 - 10.2009
- Assisted customers with inquiries, resolving issues efficiently and ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed cash register operations efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized work area to promote a clean and welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Insurance Sales Representative/Receptionist
StateFarm Insurance-Jaime Smith, Agent
Clovis, NM
01.2003 - 04.2006
- Developed and maintained relationships with clients to understand their insurance needs.
- Conducted thorough policy reviews to ensure optimal coverage for clients.
- Handled multi-line phone system, directing calls efficiently to appropriate personnel or departments.
- Maintained clean reception area to promote positive, professional environment for clients.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Handled payments efficiently using company's billing software which contributed to improved financial record keeping.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Data Entry Clerk
Allsups Convience Store
Clovis, NM
01.1998 - 11.2001
- Processed high volumes of data entries with precision and attention to detail.
- Maintained organized records, ensuring quick retrieval and accuracy of information.
- Utilized spreadsheet software to compile, analyze, and present data efficiently.
- Implemented quality control measures that enhanced data entry accuracy and reduced errors.
- Trained new staff on data entry protocols and best practices for efficiency.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Identified discrepancies in data sets, facilitating timely resolution and compliance with standards.
- Developed efficient filing systems that improved record accessibility and management processes.
- Completed data entry tasks with accuracy and efficiency.
Education
No Degree - Behavioral Sciences
Grand Canyon University
Phoenix, AZ05-2020
No Degree - Behavioral Sciences
Clovis Community College
Clovis, New Mexico, NM05-2018
High School Diploma -
Farwell High School
Farwell, TX05-1993
Skills
- Microsoft Word
- Attention to detail
- Data entry
- Organization skills
- Professional demeanor
- Time management
- Customer/Client relations
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
File Clerk
Clovis Community College
01.2017 - 02.2018
Customer Service Representative
Plateau Telecommunications
07.2008 - 10.2009
Insurance Sales Representative/Receptionist
StateFarm Insurance-Jaime Smith, Agent
01.2003 - 04.2006
Data Entry Clerk
Allsups Convience Store
01.1998 - 11.2001
No Degree - Behavioral Sciences
Grand Canyon University
No Degree - Behavioral Sciences
Clovis Community College
High School Diploma -
Farwell High School