Elizabeth Gamino
Los Angeles
Summary
Driven Administrative Assistant and Sales Coordinator with 10+ years of hospitality experience supporting executive teams, sales departments, and guest relations in high‑volume hotel environments. Skilled in coordinating client requests, managing reservations, preparing reports, organizing meetings, and maintaining efficient administrative operations. Recognized for professionalism, attention to detail, and the ability to thrive in fast‑paced settings.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
Sheraton Grand Hotel
Los Angeles
06.2024 - Current
- Coordinated daily sales operations for a prestigious luxury hotel.
- Managed client inquiries and provided detailed information on services.
- Scheduled and organized meetings for the sales team and clients.
- Developed promotional materials for hotel events to attract potential clients.
- Maintained accurate records of sales leads and client interactions to support sales strategies.
- Collaborated with various departments to ensure seamless service delivery.
- Trained new staff on sales processes and customer service standards.
- Resolved guest concerns promptly to enhance overall satisfaction experience.
- Supported sales team by delivering current territory sales data and costing information.
- Prepared monthly reports on sales activities, revenue, and expenses to inform management decisions.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Administrative Assistant
Sheraton Grand Hotel
Los Angeles
02.2023 - 06.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room bookings and reservations using property management software.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Scheduled meetings and appointments for hotel management staff efficiently.
- Processed invoices and expense reports to support financial operations accurately.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Restaurant Hostess
Sheraton Grand Hotel
Los Angeles
11.2015 - 02.2023
- Greeted guests warmly upon arrival at the hotel restaurant.
- Managed reservations and seating arrangements efficiently.
- Assisted servers by relaying guest requests promptly.
- Maintained cleanliness of the host station and dining area.
- Coordinated with kitchen staff to ensure timely service flow.
- Addressed guest inquiries and concerns with professionalism.
- Trained new host staff on operational procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Restaurant Hostess
Millenium Biltmore Hotel
Los Angeles
03.2013 - 11.2015
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Balanced cash register at end of shift according to established procedures.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CA06-2012
Skills
- Sales operations
- Client relationship management
- Sales reporting
- Promotional material development
- Data entry and analysis
- Meeting coordination
- Financial processing
- Office administration
- Problem solving
- Effective communication
- Team collaboration
- Goal-oriented mindset
- Client engagement
Timeline
Sales Coordinator
Sheraton Grand Hotel
06.2024 - Current
Administrative Assistant
Sheraton Grand Hotel
02.2023 - 06.2024
Restaurant Hostess
Sheraton Grand Hotel
11.2015 - 02.2023
Restaurant Hostess
Millenium Biltmore Hotel
03.2013 - 11.2015
High School Diploma -
Huntington Park High School