Elizabeth Garcia
Covina,CA
Summary
Seeking employment that allows me to grow professionally, utilize my skills for the betterment of the organization with the best use of my dedication, determination, and resourcefulness.
Overview
10
10
years of professional experience
Work History
Cashier/Customer Service/Sales/Sales Planning Lead
IKEA
10.2019 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Gain knowledge on how to assemble IKEA products, to assist customers who have difficulties assembling products and exchange component parts when they are needed.
- Pricing and keeping floors fully stocked to give customers a positive shopping experience.
- Bring an expert and consultant on a broad range of home furnishing solutions, products and services to inspire and inform customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responsible for all unit emergencies as in coworker and customer injuries, escalated customers and alarm code responsibilities.
- Ability to overlook day to day operations during store hours.
Front Desk Guest Service Agent
Vanllee Hotel And Suites
09.2018 - 03.2019
- Greet guests, and complete all incoming reservations while also checking out guests and ensuring rooms and services are correctly accounted for.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
Waitress/Head Busser
VFW POST 8620
10.2015 - 08.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2017
Animal Science
Mt. San Antonio College
Walnut, CASkills
- Excellent Organizational & Planning Skills
- Strong Communication & Written Skills
- Proficient in MS Word
- Product knowledge
- Team collaboration
- Training new employees
- Reliability
- Ability to Adapt & Learn
- Time Management
Timeline
Cashier/Customer Service/Sales/Sales Planning Lead
IKEA
10.2019 - Current
Front Desk Guest Service Agent
Vanllee Hotel And Suites
09.2018 - 03.2019
Waitress/Head Busser
VFW POST 8620
10.2015 - 08.2017
High School Diploma -
South Hills High School
Animal Science
Mt. San Antonio College