Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Garcia

TEMPLE

Summary

Dynamic OR Scheduling Coordinator at Baylor Scott and White Clinic, adept at optimizing patient scheduling and enhancing satisfaction through effective communication and analytical problem-solving. Proven ability to manage complex calendars and resolve conflicts, demonstrating a strong work ethic and attention to detail in a fast-paced healthcare environment.

Overview

9
9
years of professional experience

Work History

OR Scheduling Coordinator

Baylor Scott and White Clinic
08.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.

Patient Service Specialist

Baylor Scott & White Memorial Hospital
08.2021 - 08.2022
  • Improved patient satisfaction by providing efficient and friendly service during check-out, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.

Access Service Representative

Baylor Scott & White Health
04.2021 - 07.2021
  • Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
  • Supported a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on strategies for enhancing the overall patient experience.
  • Proactively identified potential areas for improvement within department processes, proposing solutions that were ultimately implemented successfully across the organization.
  • Contributed to a welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
  • Increased efficiency in daily operations by staying current on industry trends and best practices related to access services functions.
  • Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Server

Cracker Barrel
07.2016 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Intern

Integrity Rehab and Home Health
01.2020 - 03.2020
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Education

Bachelor of Science - Exercise Physiology And Human Performance

Texas A&M University of Central Texas
Killeen, TX
12-2020

Associates of General Studies - General Studies

Temple College
12-2018

Skills

  • Analytical problem-solving
  • Strong work ethic
  • Detail-oriented data management
  • Verbal and written communication
  • Teamwork and collaboration
  • Schedule management
  • Customer relationship management
  • Office administration
  • Effective multitasking
  • Attention to detail
  • Customer service expertise
  • Patient scheduling

Timeline

OR Scheduling Coordinator

Baylor Scott and White Clinic
08.2022 - Current

Patient Service Specialist

Baylor Scott & White Memorial Hospital
08.2021 - 08.2022

Access Service Representative

Baylor Scott & White Health
04.2021 - 07.2021

Intern

Integrity Rehab and Home Health
01.2020 - 03.2020

Server

Cracker Barrel
07.2016 - 11.2020

Bachelor of Science - Exercise Physiology And Human Performance

Texas A&M University of Central Texas

Associates of General Studies - General Studies

Temple College

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