Elizabeth Garcia Aquino

Provided coaching and mentoring to employees.

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.

• Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Established rapport with new clients to increase satisfaction and loyalty.
• Monitored and verified suspicious activity on customer accounts.
• Bilingual