Elizabeth Gentle
Westfield,MA
Summary
Motivated and adaptable professional with hands-on experience in education and customer service. Proven ability to communicate effectively, manage diverse responsibilities, and thrive in fast paced environments. Background as a substitute teacher has developed strong classroom management, organization, and interpersonal skills, while extensive experience in waitressing and bartending has hones time-management, problem solving, and client-facing abilities. Eager to leverage a strong work ethic and versatile skill set in a dynamic professional role.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
City of Westfield
03.2025 - Current
- Delivered instructional materials to enhance student learning.
- Managed classroom behavior to foster a positive environment.
- Adapted lesson plans to meet diverse student needs.
- Collaborated with faculty on curriculum development and educational programs.
- Utilized technology tools for engaging lesson delivery.
- Adaptable to all K-12 age groups.
Waitress
The Back Room Bar and Grill
10.2024 - 03.2025
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained new staff on restaurant procedures and menu offerings to enhance team performance.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with kitchen staff to streamline food preparation and improve service efficiency.
Lead Waitress/Bartender
Martha's Vineyard Golf Club
04.2022 - 10.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
Papagallo Restaurant & Bar
09.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager
Vaalbara Supply
04.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Psychology
Keene State College
Keene, NH05.2024
Skills
- Collaborative and Interpersonal skills
- Team Leadership
- Outstanding Work Ethic
- Problem Resolution
- Critical Thinker
- Effective communication both verbal and written
- Digital Literacy
- Sales expertise
- Active Listening
- Staff Training
- Research
- Data entry
Timeline
Substitute Teacher
City of Westfield
03.2025 - Current
Waitress
The Back Room Bar and Grill
10.2024 - 03.2025
Store Manager
Vaalbara Supply
04.2023 - 09.2023
Waitress
Papagallo Restaurant & Bar
09.2022 - 04.2024
Lead Waitress/Bartender
Martha's Vineyard Golf Club
04.2022 - 10.2024
Bachelor of Arts - Psychology
Keene State College
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