Elizabeth Nicole Goad
Bowling Green,KY
Summary
Dynamic professional with extensive experience in operational management and strategic planning, notably at Fruit of the Loom. Excelled in leveraging analytics tools like Google Analytics and Power BI to drive decision-making and improve key performance metrics. Demonstrated expertise in customer service, enhancing client satisfaction and loyalty. Achieved significant process improvements, targeting 100% end-user satisfaction.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Lyons Mechanical Services
Bowling Green, KY
04.2024 - Current
- Dispatch service technicians and schedule team labor for maintenances and/or repairs
- Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred
- Process work orders from beginning to final review to include payroll, verbiage, and tool/misc./parts charges
- Prepare and issue invoices
- Develop service proposals/quotes in support of team operations
- Provide administrative support to team members as needed
- Maintain company confidentiality
- Consistently update knowledge base with relevant techniques.
- All other duties as required.
Operations Administrator
Tyson Foods Inc
Bowling Green, KY
09.2023 - 03.2024
- Supplied job packets, specifications, and essential reports promptly.
- Aids in finding inconsistencies within schedules.
- Supports various clerical functions such as handling department transfers and managing Kronos miss-punches.
- Ensured accuracy by consistently reviewing and reconciling production packets every day.
- Handled reconciliation and tracking of raw materials, ingredients, and packaging inventory levels.
- Streamlined assistance process to address inquiries regarding production activities.
- Process analyze and distribute various daily and weekly reports while meeting set deadlines
- Maintain production databases in Excel daily
- Maintain data within Kronos to aid in plant reporting Overtime hours
- Work with the scheduler to make any necessary adjustments, print and distribute the daily schedule
- Assist Supervisors and act as liaison as needed
- Spend time in production to better understand the paperwork process
- Streamlined paperwork organization process.
- Assist co-workers as needed
Production Planner II
Sumitomo
03.2023 - 09.2023
- Prepare production schedules to ensure safety stock levels are maintained and customer orders ship on time
- Prepare production plans and shop orders projecting capacity requirements for assigned production areas
- Manage shop orders & distribute to Mfg., monitoring completion, closing, replacing, etc
- Create production schedule and shop orders for parent/child parts
- Assist in scheduling to machines, distributing, closing, replacing, etc
- Participate in daily production meeting with manufacturing to support assembly and meet daily targets
- Work with other members of Production Control, Manufacturing, Business Planning, Quality, Maintenance, and Shipping daily to meet all goals and targets for SEWS departments
eCommerce Business Analyst
Fruit Of the Loom
10.2020 - 11.2022
- Created dashboards to monitor and track key performance indicators
- Provided technical support for troubleshooting analytics and reporting issues
- Assessed business requirements to forecast annual budgetary operational costs
- Updated and developed scripts and queries to extract and analyze data from multiple sources
- Created data models to support decision-making processes
Replenishment Analyst
Fruit of the Loom
01.2015 - 10.2020
- Managed key accounts, Amazon, Kohls, & Macys, personally overseeing the implementation of new products and promotions at a sku/child ASIN level
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Supported senior company leaders by delivering reports outlining performance to drive process improvements
- Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
Senior Inside Sales/Inside Sales Representative
Fruit, Loom
06.2012 - 01.2015
- Selected correct products based on customer needs, product specifications and applicable regulations
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Consulted with businesses to supply accurate product and service information
- Set and achieved company defined sales goals
General Manager
Rite Aid
01.2010 - 05.2012
- Oversaw all operational aspects of store
Education
None -
Western Kentucky University
Bowling Green, KYSkills
- Microsoft Office forums
- SEO Strategies
- SAP
- Salesforce
- Oracle
- Microstrategy
- Google Analytics
- Power BI
- Vendor Central
- Google Data Studio
- Customer Service and Assistance
- Bynder
- Salsify
- Social Media Platforms
- Customer Loyalty
- Key Performance Metrics
- Public Presentations
- Promotional Campaigns
- Forecasting and Planning
- External Market Data Tracking
- Business Development and Planning
- Kronos
- UKG
- Workday
- Okta
- ECommerce
References
REFERENCES Available on Request
Affiliations
- I currently serve as President of Faith Women's Group and Lay leader at Faith Methodist Church. Last year I coordinated and hosted the Faith Harvest Bazaar at Faith Methodist Church. I head several annual fundraising events at Faith. I am passionate about Community outreach and work yearly to coordinate events and fundraisers for the church.
- I am a member of Faith Methodist Church choir and praise team. I enjoy serving where ever I can.
Timeline
Service Coordinator
Lyons Mechanical Services
04.2024 - Current
Operations Administrator
Tyson Foods Inc
09.2023 - 03.2024
Production Planner II
Sumitomo
03.2023 - 09.2023
eCommerce Business Analyst
Fruit Of the Loom
10.2020 - 11.2022
Replenishment Analyst
Fruit of the Loom
01.2015 - 10.2020
Senior Inside Sales/Inside Sales Representative
Fruit, Loom
06.2012 - 01.2015
General Manager
Rite Aid
01.2010 - 05.2012
None -
Western Kentucky University
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