Elizabeth Gonzalez
Waterford,MI
Summary
Customer-focused sales associate that successfully works independently and as a team member. Thrives in fast-paced environments with high volumes of tasks. Process oriented, works with company goals in mind, and has strong decision making abillities. Initiative-taker that adapts and enhances processes to optimize efficiency.
Overview
6
6
years of professional experience
Work History
Counter Sales Associate
Ferguson Enterprises LLC
New Hudson, MI
10.2023 - Current
- Executed cashier responsibilities including accurately writing customer orders, processing payments, and distributing receipts.
- Conducted physical inventory counts and ensured cleanliness of sales counter areas.
- Included in my responsibilities was writing credits, which involved verifying products and referencing invoice history.
- Implemented novel communication procedures with cross functional departments to improve operational accuracy.
- Provided support to other branches during times of staff shortages and bi-annual product inventory audits.
- Utilized Warehouse Management System and Trilogie programs to optimize operations.
Loan Originator
Mortgage Factory
Bingham Farms , MI
07.2023 - Current
- Guided clients through loan application initiation and filing.
- Monitored loan status and communicated updates with customers.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Tracked and managed new leads and followed up on referral business.
Group Fitness Instructor
F45 Training
Rochester Hills, MI
03.2022 - 08.2022
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
- Implemented safety practices to prevent participant injury and accidents.
- Tracked client progress and maintained client files to assist in meeting health goals.
Active Duty Marine
United States Marine Corps
Camp Pendleton , CA
08.2018 - 08.2022
- Served as a flute instrumentalist for the 1st Marine Division Band located in Camp Pendleton, CA.
- Worked as the NCO in charge of the unit's music library: supervised the cataloguing and processing of over 10,000 pieces of music and literature.
- Collaborated with a team of Marines on the direction of the unit's social media presence and helped with the planning of concerts and events for the band.
- Trained and served with the 1st Marine Division Security Platoon, a unit tasked with providing security for the commanding general of the 1st Marine Division.
Education
Bachelor of Arts - Music Performance
California State University - Fullerton
Fullerton, CASkills
- Customer Service
- Customer Communication
- Verbal and Written Communication
- Problem-Solving
- Fluent in Spanish
- Planning & Organizing
Timeline
Counter Sales Associate
Ferguson Enterprises LLC
10.2023 - Current
Loan Originator
Mortgage Factory
07.2023 - Current
Group Fitness Instructor
F45 Training
03.2022 - 08.2022
Active Duty Marine
United States Marine Corps
08.2018 - 08.2022
Bachelor of Arts - Music Performance
California State University - Fullerton
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