Elizabeth Gonzalez
Fontana,CA
Summary
Experienced professional with a track record of achieving results seeks position within this company. Utilizes 10+ years of customer service experience to fulfill strategic requirements and year-end goals. Bilingual in English and Spanish. Punctual, flexible, and proficient in Microsoft Office. Quick learner of new tools.
Overview
13
13
years of professional experience
Work History
Shift Leader (Supervisor)
Kotsu Ramen & Gyoza
Montclair
01.2022 - Current
- Maintained a welcoming environment for customers while overseeing shift operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored inventory levels and ordered supplies as needed.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Office Assistant/ Housekeeping Supervisor
Studio Lodge Hotel
North Hollywood
02.2016 - 12.2021
- Demonstrating a passionate commitment to the company, I effectively handled front desk responsibilities and skillfully resolved any customer-related issues in a positive manner.
- Effectively communicated with various business partners to successfully process service orders and address escalations. - Consistent exercise of independent judgment and discretion in matters of significance.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Butcher Block Clerk
Haggen Supermarket
Burbank
04.2015 - 02.2016
- Maintained and organized inventory, restocked supplies as needed
Cashier
Albertsons
Burbank
10.2013 - 04.2015
- Enhanced customer experience through efficient processing of purchases.
Office Liaison
Columbus Village Apartment
Tucson, AZ
09.2011 - 09.2013
- Reviewed and analyzed operational financial reports to enhance property performance and metrics, optimizing the tenant experience.
Education
Some College (No Degree) - Management Science
Chaffey Community College
Rancho Cucamonga, CASkills
- Production Reporting
- Customer Service Management
- Cash Handling
- Operations Support
- Equipment Troubleshooting
- Issue Resolution
- Safety processes and procedures
- Microsoft
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader (Supervisor)
Kotsu Ramen & Gyoza
01.2022 - Current
Office Assistant/ Housekeeping Supervisor
Studio Lodge Hotel
02.2016 - 12.2021
Butcher Block Clerk
Haggen Supermarket
04.2015 - 02.2016
Cashier
Albertsons
10.2013 - 04.2015
Office Liaison
Columbus Village Apartment
09.2011 - 09.2013
Some College (No Degree) - Management Science
Chaffey Community College
Similar Profiles
Sal BlumbergSal Blumberg
Chef Assistant at Kotsu RamenChef Assistant at Kotsu Ramen
Tristan PalnauTristan Palnau
Server at Gyoza Bar/Yokohama RamenServer at Gyoza Bar/Yokohama Ramen
Anh TranAnh Tran
Server at Akedo Showten Ramen + GyozaServer at Akedo Showten Ramen + Gyoza