Tristan Palnau
Wichita,KS
Summary
Accomplished server with a proven track record in high-volume Wichita restaurants, adept in enhancing dining experiences through exceptional service and upselling techniques. Skilled in POS system operations and team collaboration, significantly increasing sales. Known for fostering warm customer relationships and maintaining a professional appearance, consistently driving referrals and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Gyoza Bar/Yokohama Ramen
10.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Focused on teamwork, assisting coworkers when possible and taking care of up to 50 customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Server
Carlos O'Kelly's
06.2023 - 11.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by up-selling higher-end products to customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Old Chicago
10.2016 - 03.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Applied Science - Computer Science
Butler Community College
Andover, KS05-2025
Associate of Science - Construction Science
WSU Tech
Wichita, KS05-2025
High School Diploma -
Eisenhower High School
Goddard, KS05-2013
Skills
- Team member support
- Point of sale (POS) system operations
- Order accuracy
- Team collaboration
- Food running
- Professional appearance
- Sales techniques
- High volume dining
Timeline
Server
Gyoza Bar/Yokohama Ramen
10.2024 - Current
Server
Carlos O'Kelly's
06.2023 - 11.2024
Server
Old Chicago
10.2016 - 03.2023
Associate of Applied Science - Computer Science
Butler Community College
Associate of Science - Construction Science
WSU Tech
High School Diploma -
Eisenhower High School
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