Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Websites
Timeline
Generic

Nicole Viquez

Orlando,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Server

Keke's Breakfast Cafe
Winter Park, FL
12.2022 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.

Customer Service Representative

Kane's Furniture
Orlando , FL
08.2022 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Cashier

First Watch
Windermere, FL
08.2021 - 06.2022
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Windermere High School
Windermere, FL
05-2021

Some College (No Degree) -

Valencia College
Orlando, FL

Skills

  • Suggestive Selling
  • Team Member Support
  • Sales Techniques
  • Check Payment Processing
  • Customer Response
  • Customer Complaint Resolution
  • Member Support
  • Call Centers
  • Cash Control Accuracy
  • Cash Counting
  • Order Taking
  • Store Opening/Closing Procedures
  • Spanish translation
  • Upselling strategies

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

I spend of my time editing videos for my youtube.

Timeline

Server

Keke's Breakfast Cafe
12.2022 - Current

Customer Service Representative

Kane's Furniture
08.2022 - 11.2022

Cashier

First Watch
08.2021 - 06.2022

High School Diploma -

Windermere High School

Some College (No Degree) -

Valencia College

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Nicole Viquez