Ryan Nguyen
Perry Hall,MD
Summary
Motivated College Sophomore pursuing a degree with interests in construction, real estate, and business management. Skilled in multitasking and problem-solving, with experience in fast-paced environments. Focused on building relationships and enhancing customer satisfaction through attentive service and comprehensive menu knowledge.
Overview
7
7
years of professional experience
Work History
Server
KPOT
Towson, Maryland
05.2023 - Current
- Delivered food and beverages promptly, ensuring high levels of guest satisfaction.
- Assisted guests with menu selections and dietary restrictions, creating personalized dining experiences.
- Resolved guest complaints professionally, enhancing overall satisfaction and loyalty.
- Promoted desserts, appetizers, and specialty drinks, increasing sales and guest engagement.
- Trained new servers on restaurant policies and service standards to uphold quality.
- Maintained cleanliness and organization of dining areas and utensils for optimal service.
- Communicated effectively with kitchen staff regarding allergies and special requests.
- Managed cash transactions accurately, even during peak hours.
Boba Barista
SnowCloud
Towson, Maryland
02.2023 - 01.2025
- Provided exceptional customer service in fast-paced environment, fostering customer loyalty and satisfaction.
- Engaged customers to promote new menu items and specials, enhancing customer experience and driving sales.
- Prepared various boba beverages according to established recipes.
- Managed inventory levels to ensure product availability and freshness, minimizing stockouts and maintaining quality.
- Operated cash register for processing customer payments.
- Maintained workspace cleanliness and organization of equipment.
- Restocked supplies, including straws, cups, and napkins at barista station.
- Communicated effectively with team members regarding schedules and customer needs.
Tree planter
Perry Hall High School
Kingsville, MD
04.2019 - 05.2019
- Planted native tree species in designated areas, adhering to environmental guidelines.
- Operated hand tools and equipment to improve planting and maintenance processes.
- Followed safety procedures to reduce hazards during planting activities.
- Installed tree guards, stakes, and protective devices to promote tree health and survival.
- Prepared planting sites using hand tools including shovels, mattocks, saws, axes, and pruners.
- Inspected trees for disease or infestation, promptly reporting findings to ensure timely intervention.
- Measured distances between trees to ensure proper spacing for growth.
Education
Associate of Arts - Business Management
The Community College of Baltimore County
Catonsville, MD05-2026
High School -
Perry Hall High School
Baltimore, MD05-2023
Skills
- Order management proficiency
- Menu item recommendations
- Sales strategies
- Suggestive selling techniques
- Upselling strategies
- Food running efficiency
- Table setting
- Safe food handling practices
- Special dietary requirements knowledge
- Quality control measures
- High-volume dining
- Supply restocking efficiency
- Customer service excellence
- Team collaboration
- Effective communication
- Attention to detail
- Task prioritization
- Calm demeanor under pressure
- Creative problem solving
- Analytical thinking
- Team member support
- Hands-on training
- Team member support
References
Carol Caudill, Carpentry Teacher, Perry Hall High School, 4601 Ebenezer Rd, Nottingham, MD, 21236, (443) 809-5108
Volunteer Experience
Tree planter, Kingsville, MD, 04/2019
Activities
Volleyball, 08/2021, current, Volleyball Manager
Timeline
Server
KPOT
05.2023 - Current
Boba Barista
SnowCloud
02.2023 - 01.2025
Tree planter
Perry Hall High School
04.2019 - 05.2019
Associate of Arts - Business Management
The Community College of Baltimore County
High School -
Perry Hall High School