Elizabeth Gonzalez
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
22
22
years of professional experience
Work History
Medical Assistant & CPT-1
Central Neighborhood Foundation
Inglewood, California
05.2024 - Current
- Processed orders through the laboratory information system.
- Coordinated patient scheduling, optimizing workflow and reducing wait times for consultations.
- Assisted healthcare providers in examinations, enhancing efficiency and improving patient throughput.
- Administered patient care procedures, ensuring high-quality service and adherence to health regulations.
- Administered vaccinations and performed routine lab tests, maintaining high standards of safety and quality control.
Medical Assistant
Montes Medical Health
Inglewood, California
09.2023 - 04.2024
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Supported administrative staff by processing payments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
ANTHEM
Customer Service Representative
South Gate , CA
07.2022 - 03.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Bakery Worker
T&T Staff Management
El Paso, Texas
02.2017 - 06.2017
- Coordinated with bakery team to fulfill large orders and special event requests.
- Labeled bakery items by inputting data into digital weighing machine.
- Answered store and merchandise questions and led customers to wanted items.
Medical Assistant
Argus Management
Long Beach, California
08.2015 - 11.2015
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Clinical Telephone Service Operator
Molina Healthcare
Long Beach, California
03.2004 - 12.2013
- Offered patients and information on various immunizations including flu shots, DTaP and HPV vaccines.
- Schedule surgeries manage, pre-certification and verify insurance coverage.
- Communicated with patients, ensuring the medical information was kept private.
- Define testing protocols and clinical policies and procedures.
- Trained new staff
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
License - Phlebotomy
Montes Health Care College
10-2023
Associate of Science - Criminal Justice
Everest College
07-2004
Skills
- Venipuncture technique
- Customer service
- Specimen labeling
- Verbal and written communication
- Positive attitude and energetic
- Documentation and reporting
- Attention to detail
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant & CPT-1
Central Neighborhood Foundation
05.2024 - Current
Medical Assistant
Montes Medical Health
09.2023 - 04.2024
ANTHEM
Customer Service Representative
07.2022 - 03.2023
Bakery Worker
T&T Staff Management
02.2017 - 06.2017
Medical Assistant
Argus Management
08.2015 - 11.2015
Clinical Telephone Service Operator
Molina Healthcare
03.2004 - 12.2013
Associate of Science - Criminal Justice
Everest College
License - Phlebotomy
Montes Health Care College