Accomplished Human Resources professional with expertise in employee relations, benefits administration, recruitment, and HR policy development within local government. Collaborated with leadership and employees to address workplace concerns and ensure compliance with employment laws. Committed to enhancing processes that support both employees and organizational goals. Holds an MBA, a Master of Human Resource Management, and PSHRA-CP certification.
Work History
Senior HR Analyst
6 Months
Chatham County | 04.2026 - Current
Lead and support multiple Human Resources projects and initiatives simultaneously based on assigned areas of responsibility.
Partner with departments and supervisors to support organizational goals, workforce initiatives, and HR program implementation.
Provide analytical and technical support in the delivery of HR services across the organization.
Standardize recruitment and hiring processes through NEOGOV to ensure merit-based fairness, equity, consistency, and compliance in departmental hiring practices.
Provided guidance and recommendations to supervisors and employees on moderately complex and sensitive HR matters.
Analyzed trends and conducted research to develop data-informed recommendations addressing organizational needs and challenges.
Interpret and apply federal, state, and local employment laws and regulations; identify potential compliance risks and recommend corrective and preventive actions.
Maintain knowledge of trends, best practices, regulatory changes, and emerging technologies in human resources and employment law.
Assist in the development and implementation of HR programs, policies, and procedures.
Prepared and maintained HR reports, metrics, and records to support informed decision making.
Research and respond to employee and departmental inquiries, providing guidance and recommendations within established policies and practices.
Assist with workplace investigations, employee relations matters, and resolution of HR related concerns.
Evaluate HR processes and recommend improvements to enhance efficiency and effectiveness.
Complete Personnel Action Form (PAF) entries in the Munis system, ensuring timely and accurate processing of personnel transactions.
HR Manager
1 Year 10 Months
Town of Spring Lake | 06.2024 - 04.2026
Provided strategic HR leadership in employee relations, workforce planning, recruitment, performance management, and organizational development.
Led full-cycle recruitment, onboarding, and workforce planning.
Contributed as a member of the Senior Management Leadership Team, collaborating with executives.
Directed workforce planning, organizational priorities, policy development, and strategic initiatives for the town’s personnel.
Managed classification and compensation programs, including reclassifications, compensation analyses, and pay recommendations.
Collaborated with leadership to establish equitable and competitive compensation practices that supported workforce planning and retention strategies.
Led employee relations efforts in investigations, performance management, conflict resolution, disciplinary actions, and policy interpretation, ensuring consistency, fairness, and compliance.
Administered performance management processes and coached supervisors.
Managed employee benefits, retirement, and pension allocations.
Developed and updated HR policies, procedures, and programs.
Prepared workforce metrics and HR reports to support organizational decisions.
Researched HR trends and regulatory updates.
Acted as a trusted advisor while maintaining confidentiality.
Managed $100,000 operating budget, ensuring effective resource allocation and financial accountability while achieving department performance goals.
Maintained strict confidentiality of sensitive personnel and medical information while ensuring compliance with employment policies and regulatory requirements.
Directed employee relations, conflict resolution, attendance management, and performance improvement efforts, contributing to reduced voluntary turnover.
HR Compensation Specialist
1 Year 10 Months
Pinehurst Surgical Clinic | 08.2022 - 06.2024
Administered comprehensive employee benefits programs, including medical, dental, vision, life insurance, disability, FMLA, COBRA, retirement plans, and compensation programs while ensuring compliance with applicable federal and state regulations.
Processed full-cycle biweekly payroll, including timecard audits, payroll adjustments, deductions, leave balances, retirement contributions, and final pay calculations, ensuring accurate and timely payroll processing.
Managed employee timekeeping and time entry, auditing timesheets for accuracy and compliance with organizational policies, overtime requirements, and wage and hour regulations.
Coordinated annual open enrollment process, enhancing employee understanding of benefits through effective communication, education, enrollment processing, system updates, and vendor management.
Coordinated retirement counseling sessions and maintained compliance with retirement plan vendors.
Managed workers' compensation claims, ensuring timely reporting and resolution by coordinating with employees, supervisors, medical providers, and third-party administrators to facilitate successful return-to-work efforts.
Partnered with executive leadership to evaluate employee benefit and retirement plans, analyze utilization trends, and assist with vendor selection, contract renewals, and cost containment strategies.
Built, maintained, and analyzed General Ledger reports, payroll reconciliations, compensation data, retirement reports, and KPI overtime reports to support budgeting, workforce planning, and executive decision-making.
Prepared EEO reports, retirement audit documentation, payroll reports, and compliance records, ensuring audit readiness and adherence to regulatory requirements.
Assisted with compensation administration, conducting salary analysis, job evaluations, market research, and pay recommendations to promote equitable and competitive compensation practices.
Delivered employee orientation, benefits education, and retirement planning sessions, providing guidance on benefit options, retirement plans, payroll processes, and leave programs.
Collaborated with Finance, department leaders, and external vendors to improve HR, payroll, benefits, and retirement administration processes while enhancing operational efficiency and employee service.
Human Resources Specialist
7 Months
Robert Half | 01.2022 - 08.2022
Coordinated recruitment activities with hiring managers to identify staffing needs, develop recruitment strategies, and facilitate the hiring process.
Managed candidate records and recruitment workflows within the Applicant Tracking System (ATS), ensuring data accuracy and compliance.
Scheduled interviews, coordinated interview panels, and maintained communication between candidates and hiring managers throughout the recruitment process.
Assisted with full-cycle recruiting, including job postings, candidate selection, offer preparation, and onboarding activities.
Facilitated new hire orientation and onboarding to ensure a positive employee experience and timely completion of required employment documentation.
Prepared new hire paperwork, verified employment eligibility documentation (Form I-9), and ensured compliance with federal employment requirements.
Addressed employee and applicant inquiries on hiring processes, onboarding, benefits, and HR policies, ensuring clear communication and support.
Collaborated with HR staff and department leaders to streamline recruitment processes and elevate candidate experience.
Contributed to special HR projects, reporting, and administrative initiatives to align with and support organizational staffing objectives.
Responded to employee and management inquiries regarding HR policies, procedures, benefits, compensation, onboarding, and employment practices.
Delivered technical and administrative HR support across multiple functional areas, streamlining employee records, personnel documentation, recruitment support, and HR operations.
Served as a resource to employees, supervisors, and leadership by interpreting HR policies and providing guidance consistent with organizational practices and employment regulations.
Supported benefits administration activities by assisting employees with benefit-related questions, enrollment processes, and available resources.
Facilitated employee relations matters by documenting concerns, researching policies, and escalating issues to HR leadership for timely resolution.
Supported talent management initiatives, including recruitment coordination, candidate communication, interview scheduling, and onboarding activities.
Maintained accurate and confidential employee records while ensuring compliance with HR policies and data privacy requirements.
Entered and maintained HR data in electronic systems, ensuring accuracy of personnel information and supporting HR reporting needs.
Identified and recommended process improvements to enhance efficiency, accuracy, and service delivery within HR operations.
Facilitated special HR projects by coordinating tasks and collaborating with team members. and organizational initiatives designed to improve employee experience and operational effectiveness.
Program Coordinator II
8 Months
State of North Carolina Temporary Solutions | 06.2021 - 02.2022
Conducted federal Medicaid Eligibility Quality Control (MEQC) reviews to evaluate compliance with Centers for Medicare & Medicaid Services (CMS) regulations and North Carolina Medicaid policies.
Reviewed eligibility determinations by analyzing case records, documentation, and supporting evidence to ensure accuracy and program integrity.
Verified eligibility factors through research and collaboration with employers, financial institutions, federal and state agencies, healthcare providers, and beneficiaries to ensure accurate eligibility assessments.
Conducted comprehensive telephone and face-to-face interviews with beneficiaries and financially responsible individuals to validate eligibility information and resolve discrepancies.
Prepared detailed review findings, audit documentation, and case summaries in accordance with federal and state quality control standards.
Analyzed county performance reports, identified trends and areas of concern, and coordinated follow-up activities with county departments to enhance compliance and program performance.
Interpreted complex federal and state regulations, applying policies consistently while ensuring accurate documentation and timely case completion.
Maintained strict confidentiality while managing sensitive personal and financial information in compliance with state and federal privacy requirements.
Collaborated with county personnel, state agencies, and internal stakeholders to resolve eligibility issues and ensure consistent policy application across programs.
Income Maintenance Lead Worker
1 Year 7 Months
Cumberland County Department of Social Services | 10.2019 - 05.2021
Coordinated daily team operations, assigned workloads, and ensured timely completion of program objectives in collaboration with supervisor.
Evaluated case accuracy, compliance with federal and state regulations, and adherence to agency policies through quality assurance reviews.
Served as a lead resource for staff by providing guidance, technical assistance, and mentoring complex eligibility and policy issues.
Planned and delivered policy training and onboarding support to enhance staff knowledge, performance, and regulatory compliance.
Analyzed case data and performance metrics to identify trends, enhancing operational efficiency and maintaining program integrity.
Researched and interpreted complex federal, state, and local policies to ensure consistent application of eligibility requirements.
Collaborated with supervisors and management to resolve escalated case issues and implement process improvements.
Prepared detailed hearing summaries and represented the agency during administrative hearings, presenting accurate case documentation and policy interpretations.
Built collaborative working relationships with internal staff and external stakeholders to ensure quality customer service and effective program delivery.
Education
Master of Business Administration (MBA) - Business Administration
Capella University | Minneapolis | 03.2024
Master of Human Resource Management - Human Resources Management
Capella University | Minneapolis | 01.2021
Bachelor of Business Administration - Business Administration
Fayetteville State University | Minneapolis | 01.2018
Associate of Business Administration - Business Administration
Central Carolina Community College | Sanford | 01.2015
Associate of Computer Information Technology - Computer and Information Systems
James Sprunt Community College | Kenansville | 01.2011
Skills
HRIS administration
HR analytics
Recruitment management
Workforce planning
Employee relations
Organizational development
Retention strategies
Succession planning
Compensation strategy
Benefits administration
Employment law
HR policies and procedures
Certification
Notary Public | NC Secretary of State | October 2023 | Valid through October 2028
PSHRA- CP | Public Sector HR Association | September 2026 | Valid through September 2029
Timeline
Senior HR Analyst
Chatham County
04.2026 - CurrentRead More
HR Manager
Town of Spring Lake
06.2024 - 04.2026Read More
HR Compensation Specialist
Pinehurst Surgical Clinic
08.2022 - 06.2024Read More
Human Resources Specialist
Express Employment Professionals
02.2022 - 06.2022Read More
Human Resources Specialist
Robert Half
01.2022 - 08.2022Read More
Program Coordinator II
State of North Carolina Temporary Solutions
06.2021 - 02.2022Read More
Income Maintenance Lead Worker
Cumberland County Department of Social Services
10.2019 - 05.2021Read More
James Sprunt Community College
Associate of Computer Information Technology from Computer and Information Systems
Read More
Central Carolina Community College
Associate of Business Administration from Business Administration
Read More
Fayetteville State University
Bachelor of Business Administration from Business Administration
Read More
Capella University
Master of Human Resource Management from Human Resources Management
Read More
Capella University
Master of Business Administration (MBA) from Business Administration