Elizabeth Greenwood
Evansville,IN
Summary
Dedicated CCMA and Medical Office Assistant at St. Vincent Medical Group, I excel in fast-paced environments, demonstrating exceptional organizational skills and a commitment to improving patient care. Leveraging strong teamwork and advanced computer skills, I've effectively enhanced office efficiency and patient satisfaction, embodying dependability with a proactive approach to problem-solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CCMA
St. Vincent Medical Group
12.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Medical Office Assistant
St Vincent Medical Group OBGYN
07.2021 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Education
No Degree - Certified Clinical Medical Assisting
Vincennes University
Evansville, IN12-2023
No Degree - Medical Billing And Coding Certificate
Ivy Tech Community College
Evansville, IN05-2021
High School Diploma -
North High School
Evansville, IN05-2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Verbal Communication
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
CCMA
St. Vincent Medical Group
12.2023 - 09.2024
Medical Office Assistant
St Vincent Medical Group OBGYN
07.2021 - 12.2023
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
No Degree - Certified Clinical Medical Assisting
Vincennes University
No Degree - Medical Billing And Coding Certificate
Ivy Tech Community College
High School Diploma -
North High School
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