Elizabeth Gregoire
Daly City,CA
Summary
Experienced professional seeking a part-time position, temporary or permanent, where strong work ethic and dedication can be utilized. Committed to delivering high-quality results and consistently going above and beyond. Proven track record of reliability and a passion for achieving excellence. Eager to contribute skills and make a valuable impact in a new professional opportunity.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Morgan Stanley
San Francisco, CA
06.2024 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage analyst and sales’ calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Process travel expenses and reimbursements for sales team.
Administrative Assistant To Owner
Padgett Business Services
San Carlos, CA
07.2022 - 07.2023
- Point-of-contact to receive, collect, organize, and return modified data for entry into tax software
- Manage all administrative matters, including managing calendars, meeting planning and coordination, domestic travel arrangements, write and distribute internal memos and external documents
- Maintain the highest level of confidentiality, manage sensitive issues with tact and diplomacy and interact professionally with all levels of staff
- Conversion to Paperless Project : Overhaul record-keeping system from 1000 hard copies to paperless and eliminate paper-based system by reviewing, assessing, then scanning all files into the company database
- Increased efficiency and accuracy of owner's administrative tasks significantly within 6 months
Server
Pausa
San Mateo, CA
12.2021 - 11.2022
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
- Kept careful log of customer dietary restrictions or allergies to ensure all patrons had a safe and enjoyable visit
- Memorized items in each dish as well as potential allergens for guest safety
- Regularly took charge of parties of 15+, kept in regular contact with the party point person to ensure their visit was enjoyable and directed staff to assist accordingly
Administrative Assistant To CEO and COO
Ace Technology Advisors
Fall River, MA
05.2019 - 12.2019
- Oversaw administrative matters, including screening/routing calls, managing calendars, planning meetings, arranging travel itineraries, composing documents and organizing offices
- Managed executive communication as point-of-contact for accepting and responding to telephone calls, reviewing, prioritizing, and distributing mail, and composing business correspondence
- Coordinated project materials by managing physical/digital files, monitoring spreadsheets, and updating reports
- Successfully improved processes to prioritize tasks to ensure that there were no delays and the quality of output was not sacrificed
Correctional Officer
South Carolina Department Of Corrections
Columbia, SC
10.2018 - 05.2019
- Maintained peace, security, and safety within correction centers and jail systems
- Trained in crisis prevention and intervention
- Remained calm and confident even in the most adverse and stressful working conditions
- Utilized de-escalation techniques and verbal communications to address and lessen disruptive inmate behaviors
- Sustained clear and open communications with facility areas to support safe operations by instructing inmates and visitors of rules, safety and security procedures and responsibilities
- Reduced inmate incidents by 25% in 6 months via compassionate, effective communication
Universal Banker
U.S. Bank
San Francisco, CA
02.2014 - 11.2015
- Provided clients with optimal financial solutions in partnership with loan and mortgage officers and financial advisors
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Opened 3 accounts daily, on average
- Maximized branch revenue by optimizing daily operations and promoting diverse array of financial products utilizing industry knowledge
- Responsible for ATM and bank vault - ensured all cash was balanced at the end of day
- Increased customer satisfaction by 20% in 6 months through personalized service
Communication Consultant
Jw Wireless
Burlingame, CA
11.2012 - 12.2014
- Point-of-contact for prospective customer inquiries applying in-depth knowledge of available products and services
- Identified and assessed customer service needs, accurately input information into electronic systems and maintained and recorded customer information in database
- Consistently met goal of opening 40 accounts per month
- Reviewed customer account information to identify existing issues and potential solutions; resolved inquiries to consistently meet performance benchmarks
Education
Bachelor's Degree - Criminal Justice
San Francisco State University
San Francisco, CA05.2015
Associates Degree - Interdisciplinary Studies
Skyline College
San Bruno, CA05.2013
Skills
- Asana Software
- Calendar Management
- Call Routing
- Conflict Resolution
- Coordination
- Customer Relationship Management
- De Escalation Techniques
- Diplomacy
- DocuSign Software
- Effective Communication
- Event Planning
- Fast Paced Environment
- File Management
- Google Calendar
- Inventory Management
- Microsoft Office
- Prioritization
- Research
- Slack Software
- Tax Software
- Travel Management
- Westlaw Software
- Time Management
- Customer Service
- Organization
- Problem Solving
- 9 Years Experience in Hospitality
Timeline
Executive Assistant
Morgan Stanley
06.2024 - Current
Administrative Assistant To Owner
Padgett Business Services
07.2022 - 07.2023
Server
Pausa
12.2021 - 11.2022
Administrative Assistant To CEO and COO
Ace Technology Advisors
05.2019 - 12.2019
Correctional Officer
South Carolina Department Of Corrections
10.2018 - 05.2019
Universal Banker
U.S. Bank
02.2014 - 11.2015
Communication Consultant
Jw Wireless
11.2012 - 12.2014
Bachelor's Degree - Criminal Justice
San Francisco State University
Associates Degree - Interdisciplinary Studies
Skyline College