Elizabeth Guazhambo
Summary
Dynamic Deli Clerk with a strong work ethic and proven customer service skills, honed at Wine Country Deli. Recognized for enhancing customer satisfaction and increasing sales through effective communication and cash handling. Committed to cleanliness and sanitation, ensuring a welcoming environment that fosters repeat business.
Overview
14
14
years of professional experience
Work History
Deli Clerk
Wine Country Deli
07.2019 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items.
- Managed time wisely to complete tasks quickly while still providing attentive service to customers.
- Conducted daily inspections of the deli area for cleanliness compliance with health regulations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Deli Clerk
Natea's Deli
06.2015 - 06.2019
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Maintained a clean and organized workspace, adhering to sanitation guidelines for food safety.
- Ensured product freshness by monitoring expiration dates and rotating inventory regularly.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere and encouraging repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Deli Cashier And Clerk
Hampton Deli
09.2011 - 08.2015
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Answered questions about store policies and addressed customer concerns.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Riverhead High School
RiverheadAssociate of Arts -
Suffolk County Community College
Riverhead, NYNo Degree - Accounting
Stony Brook University
Stony Brook, NY09-2022
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Responsible
- Cash handling
- Reliability and punctuality
- Basic math
- Friendly and outgoing
Languages
Spanish
English
Timeline
Deli Clerk
Wine Country Deli
07.2019 - Current
Deli Clerk
Natea's Deli
06.2015 - 06.2019
Deli Cashier And Clerk
Hampton Deli
09.2011 - 08.2015
Riverhead High School
Associate of Arts -
Suffolk County Community College
No Degree - Accounting
Stony Brook University
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