Elizabeth Guevara
Houston
Summary
Dynamic and results-oriented professional with a proven track record at Barri Financial Group, adept in volunteer coordination and interpersonal communication. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional relationship-building skills and a commitment to community engagement. Successfully managed and trained diverse teams, significantly contributing to organizational goals.
Overview
2
2
years of professional experience
Work History
Financial Group Agent
Barri Financial Group
03.2022 - 08.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Restaurant Team Member
Taco Place
02.2021 - 07.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Science - Kinesiology
University of Houston
Houston, TX05-2027
Skills
- Volunteer coordination
- Interpersonal communication skills
- Phone etiquette
- Volunteer tasking
- Community engagement
- Relationship building
- Budget management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Group Agent
Barri Financial Group
03.2022 - 08.2023
Restaurant Team Member
Taco Place
02.2021 - 07.2023
Bachelor of Science - Kinesiology
University of Houston
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