Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Haas

Wilmington,DE

Summary

I am a dedicated nursing student with a strong foundation in patient care, complemented by over four years of experience in customer service. My background has honed my ability to communicate effectively, empathize with all individuals, and manage challenging situations with a calm, friendly, and efficient approach. I am eager to apply my clinical knowledge and interpersonal skills to contribute positively to patient outcomes in a healthcare setting.

Overview

3
3
years of professional experience

Work History

Server

P.F. Chang's Bistro
Glen Mills, PA
11.2023 - 08.2024
  • Provided excellent customer service while taking food and beverage orders.
  • Trained new staff members on menu items and service procedures.
  • Handled cash transactions and maintained accurate sales records.
  • Addressed customer inquiries, and resolved any issues or complaints effectively.
  • Maintained a clean and organized dining environment throughout service.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to guests.

Front Desk Agent

Mariott
Wilmington, DE
01.2023 - 06.2023
  • Managed guest check-ins and check-outs at a busy hotel front desk.
  • Maintained a clean and organized front desk area for a high level of guest satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure that rooms were ready for guests.
  • Processed guest payments, and accurately maintained financial records.
  • Provided exceptional customer service to create a positive guest experience.
  • Trained new front desk staff on hotel procedures and customer service best practices.
  • Utilized computer systems to make reservations and update guest information.

Hostess

Iron Hill Brewery
Wilmington, DE
05.2022 - 08.2022
  • Worked as a hostess in a busy restaurant environment, managing reservations, and seating guests.
  • Greeted and assisted customers in a friendly and professional manner, ensuring a positive dining experience.
  • Handled phone calls and inquiries, providing information about menu options and reservations.
  • Collaborated with the waitstaff to ensure efficient service and timely seating of guests.
  • Maintained cleanliness and organization of the hostess station and dining area.

Barista

Starbucks
Wilmington, DE
05.2021 - 11.2021
  • I worked as a barista at a popular coffee shop chain, providing exceptional customer service, and creating delicious coffee beverages.
  • Trained new team members on proper coffee preparation techniques and customer service protocols.
  • Developed strong relationships with regular customers, remembering their orders and preferences.

Education

Bachelor of Science - Nursing

Delaware Technical Community College
DE
05-2026

High School Diploma

Concord High School
Wilmington, DE
05-2022

Skills

  • Patient care
  • Clinical assessment
  • Team collaboration
  • Customer service
  • Time management
  • Upselling techniques
  • Customer feedback management
  • Guest relations management
  • Cash handling
  • Organization
  • Decision-making
  • Good communication
  • Measuring vital signs
  • Multitasking
  • Task prioritization
  • Analytical

Timeline

Server

P.F. Chang's Bistro
11.2023 - 08.2024

Front Desk Agent

Mariott
01.2023 - 06.2023

Hostess

Iron Hill Brewery
05.2022 - 08.2022

Barista

Starbucks
05.2021 - 11.2021

Bachelor of Science - Nursing

Delaware Technical Community College

High School Diploma

Concord High School

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