Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hall

Chacon,PA

Summary

Accomplished Store Manager and CO/owner with a proven track record at Dollar Tree and James Gang Cleaning, adept in customer service management and problem-solving. Spearheaded initiatives improving customer satisfaction and operational efficiency. Skilled in team leadership and training, driving professional growth and achieving significant outcomes in fast-paced environments.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Store Manager

Dollar Tree
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

CO/owner and Manager

James Gang Cleaning and Janitorial Services
05.2013 - 01.2021
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Established foundational processes for business operations.
  • Assisted in recruiting, hiring and training of team members.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.

Senior Lab Technician/Inspector in Quality Assurance and Quality Control

Knouse Foods Coop
08.2011 - 03.2016
  • Calibrated lab equipment to safeguard accuracy and integrity of test results.
  • Enhanced laboratory efficiency by implementing new protocols and procedures for sample processing.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Played a key role in the successful completion of numerous research projects, leveraging technical skills and problem-solving abilities to overcome challenges and achieve desired outcomes.
  • Inspected machines for proper cleanliness before after and during operations.

Education

Medical Assisting Degree - Medicine

Thompson Institue
Chamberbsurg PA
04-2001

High School Diploma -

CASHS
Chambersburg, PA
06-1992

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership

Timeline

Store Manager

Dollar Tree
03.2023 - Current

CO/owner and Manager

James Gang Cleaning and Janitorial Services
05.2013 - 01.2021

Senior Lab Technician/Inspector in Quality Assurance and Quality Control

Knouse Foods Coop
08.2011 - 03.2016

Medical Assisting Degree - Medicine

Thompson Institue

High School Diploma -

CASHS

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Elizabeth Hall