Elizabeth Hall
O'Fallon,IL
Summary
Dynamic and adept professional with a strong work ethic and expertise in customer service. Proven track record in financial management and training, enhancing team performance and client satisfaction. Recognized for attention to detail and integrity, consistently delivering exceptional service and fostering positive relationships. Thrives in fast-paced environments, delivering results and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Deli Clerk
Schnucks
Fairview Heights, IL
07.2025 - Current
- Prepared deli products, ensuring freshness and quality standards were consistently met.
- Assisted customers in selecting products, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of deli area, adhering to health and safety regulations.
- Collaborated with team members to manage inventory levels and restock supplies as needed.
- Adapted quickly to changing demands during peak hours, supporting team efficiency.
Commercial and Residential Cleaner
FKI Cleaning Inc.
Washington, MO
12.2024 - 06.2025
- Performed detailed cleaning of residential and commercial spaces using industry-specific tools and equipment.
- Assisted in training new staff on proper cleaning techniques and equipment usage.
- Implemented efficient cleaning schedules to optimize workflow and enhance service delivery.
Financial Coach
Vantage Credit Union
Eureka, MO
10.2023 - 09.2024
- Evaluated loan applications for creditworthiness and financial stability.
- Assisted clients in understanding loan products and terms.
- Provided guidance on loan products, interest rates, and market trends to enhance customer understanding.
- Maintained up-to-date knowledge of industry regulations and compliance requirements for mortgage lending.
- Processed account openings, loans, and credit applications efficiently and accurately.
- Monitored account activity for potential fraud and compliance violations effectively.
- Conducted financial reviews to identify opportunities for product upgrades or additional services.
Branch Supervisor
First Community Credit Union
St. Louis, MO
07.2021 - 10.2023
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Led team in delivering exceptional member service, fostering positive relationships and trust.
- Analyzed branch performance metrics, implementing strategies to improve service delivery and member satisfaction.
- Conducted regular audits of transactions and processes, maintaining high standards of accuracy and integrity.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
Financial Services Consultant
First Community Credit Union
Chesterfield, MO
12.2015 - 07.2021
- Processed customer transactions accurately and efficiently.
- Managed cash handling procedures, ensuring compliance with security protocols.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and customer service best practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Server/Bartender
The Pasta House Co.
Union, MO
08.2011 - 01.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment and guest satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate and timely food preparation.
- Handled cash transactions accurately, maintaining financial accountability throughout shifts.
- Mentored junior servers, fostering teamwork and enhancing service quality across shifts.
Skills
- Customer service
- Honesty and integrity
- Strong work ethic
- Sales expertise
- Training and mentoring
- Attention to detail
- Financial management
- Multi-tasking
Timeline
Deli Clerk
Schnucks
07.2025 - Current
Commercial and Residential Cleaner
FKI Cleaning Inc.
12.2024 - 06.2025
Financial Coach
Vantage Credit Union
10.2023 - 09.2024
Branch Supervisor
First Community Credit Union
07.2021 - 10.2023
Financial Services Consultant
First Community Credit Union
12.2015 - 07.2021
Server/Bartender
The Pasta House Co.
08.2011 - 01.2016