Elizabeth Hammett
Benton,LA
Summary
Seasoned Death Claims Analyst with specialized skills in verification, processing, and investigating claims . Known for high productivity and efficiency in task completion, ensuring timely and thorough investigations and processing. Exceptional at communication, empathy, and critical thinking, excelling in delivering comprehensive reports and providing necessary closure to affected parties.
Overview
25
25
years of professional experience
Work History
Death Claims
Kilpatrick Life Insurance Co. Affiliated with SNL
Shreveport, Louisiana
12.2019 - Current
- Duties Include:
- Customer Service with beneficiaries, funeral homes, and funding companies for Co 20.
- Verification of death benefits with beneficiaries, funeral homes, and funding companies by phone, email, fax, or beneficiary walk-ins for Co 20.
- Managed the entire claims process, from start to finish which includes the initial verification, to verifying the documents received, and processing the payment for approval for Co 20.
- Managed and requested autopsy and toxicology reports, medical records, and accident reports for contestable claims along with submitting the invoices to upper management and the accounting department for processing for all companies.
- Reviewed reports and records for contestable claims before submitting to upper management or the Contestable Committee for their final review for all companies.
- Managed and submitted life and contestable claims to reinsurance for their review and reimbursement approvals for all companies.
- Reviewed, processed, and keep record of claims submitted by the Unclaimed Property Department for Co 20.
- Managed and maintained spreadsheets for contestable claims approved or denied and reinsurance claims submitted and reimbursements received for all companies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed ideas and solutions to enhance the claims department and outcomes for Co 20 and contestable claims.
- Provided support, training, and guidance to colleagues to maintain a collaborative work environment for Co 20 and contestable claims.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.for Co 20 and contestable claims.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Developed training materials and guidelines for Co 20 claims and contestable claims.
- Lead rep for Co 20 claims this includes all questions and training.
Death Claims
Kilpatrick Life Insurance Co.
Shreveport, Louisiana
11.2006 - 12.2019
- Duties Include:
- Customer Service with insured's, beneficiaries, funeral homes, and funding companies.
- Verification of death benefits with beneficiaries, funeral homes, and funding companies by phone, email, fax, or beneficiary walk-ins.
- Managed the entire claims process, from start to finish which includes the initial verification, to verifying the documents received, and processing the payment for approval.
- Managed and requested autopsy and toxicology reports, medical records, and accident reports for contestable claims along with submitting the invoices to the accounting department for processing.
- Reviewed reports and records for contestable claims before submitting to upper management for their final review.
- Managed and submitted life and contestable claims to reinsurance for their review and reimbursement approvals.
- Composed and mailed unclaimed property letters annually to beneficiaries.
- Managed and submitted unclaimed property claims annually to the State of Louisiana Unclaimed Property Division this includes completing their required spreadsheet report electronically and mailing a copy of that report signed by the Director with a check by October 31st.
- Managed, composed, and maintained spreadsheets for contestable claims approved or denied, reinsurance claims submitted and reimbursements received, along with claim checks mailed to beneficiaries or agents.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed ideas and solutions to enhance the claims department and outcomes.
- Provided support, training, and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Developed training materials and guidelines
Insurance Analyst
Kilpatrick Life Insurance Co.
Shreveport, Louisiana
09.2002 - 11.2006
Temporary Position, Insurance Analyst
Snelling Staffing for Kilpatrick Life Insurance Co
Shreveport, Louisiana
06.2002 - 09.2002
Assistant Manager
Cascio's Food Mart
Bossier City, Louisiana
04.2000 - 06.2002
Education
LOMA 308-The Business of Insurance
LOMA
01-2024
LOMA 302-The Policy Lifecycle: Insurance Admin
LOMA
01-2023
LOMA281 - Meeting Customer Needs with Insurance/Annuities3rd Edition
LOMA
01-2023
LOMA281 - Improving the Bottom Line: Insurance Company Operations2nd Edition - FLMI Level1: Insurance Fundamentals
LOMA
01-2022
Certificate - Medical Terminology
BPCC
06.2006
LOMA 311-Business Law
LOMA
Skills
- Task Management
- Analytical Skills
- Database Management
- Data Entry
- Records Management
- Teamwork
- Training
- Communication
- Sensitive Information
- Objectivity in Decision Making
- Customer Service
- Proficient in Microsoft Word and Excel
- Proficient in AS/400, USSI, OnBase, and Paper Vision
Timeline
Death Claims
Kilpatrick Life Insurance Co. Affiliated with SNL
12.2019 - Current
Death Claims
Kilpatrick Life Insurance Co.
11.2006 - 12.2019
Insurance Analyst
Kilpatrick Life Insurance Co.
09.2002 - 11.2006
Temporary Position, Insurance Analyst
Snelling Staffing for Kilpatrick Life Insurance Co
06.2002 - 09.2002
Assistant Manager
Cascio's Food Mart
04.2000 - 06.2002
LOMA 308-The Business of Insurance
LOMA
LOMA 302-The Policy Lifecycle: Insurance Admin
LOMA
LOMA281 - Meeting Customer Needs with Insurance/Annuities3rd Edition
LOMA
LOMA281 - Improving the Bottom Line: Insurance Company Operations2nd Edition - FLMI Level1: Insurance Fundamentals
LOMA
Certificate - Medical Terminology
BPCC
LOMA 311-Business Law
LOMA