Nickolas Jamgochian
Gilbert,AZ
Summary
Results-driven Claims Specialist with extensive experience at State Farm, specializing in claims investigations and negotiations. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in contract management and relationship building, consistently achieving results in high-pressure environments. Strong leadership and organizational capabilities contribute to overall team success.
Overview
8
8
years of professional experience
Work History
Claims Specialist; Property Complex
State Farm
Tempe, AZ
12.2024 - Current
- Investigated, evaluated, negotiated, and settled claims to ensure fair resolutions.
- Applied extensive knowledge of policies and regulations to determine coverage, liability, and damages.
- Contacted customers via telephone, written correspondence, and electronic media to address inquiries.
- Managed workload through task-driven queues while multitasking in a fast-paced call center.
- Supported customers through personalized interactions that emphasized care and simplicity.
Contract Manager
Offerpad
Chandler, AZ
12.2023 - 08.2024
- Attended process update meetings and training sessions to enhance operational efficiency.
- Resolved Buyer’s Agent issues to maintain positive relationships.
- Reviewed and constructed counteroffers to optimize returns for Offerpad.
- Executed all responsibilities associated with Contract Coordinator role effectively.
Contract Coordinator
Offerpad
Chandler, AZ
02.2022 - 12.2023
- Entered and reviewed offers while sending counters to buyers' agents.
- Collaborated with buyers' agents to secure contracts for clients.
- Trained in reviewing and countering offers across all Offerpad operational states.
Unclaimed Property Specialist
MUFG Union Bank
Tempe, AZ
03.2020 - 12.2021
- Oversaw offshore team reactivating inactive accounts upon customer requests.
- Managed various non-BAU projects, including in-office mail account reactivation's.
- Conducted research for locating missing accounts to ensure accuracy.
- Developed job aids to improve operational efficiency and training effectiveness.
Host & Server
Red Robin
Gilbert, AZ
02.2017 - 01.2021
- Demonstrated proficiency in multitasking and delivering exceptional customer service.
- Exercised patience and understanding when addressing challenging guest interactions.
- Achieved Certified Learning Coach (CLC) status, meeting elevated performance expectations.
- Served as management extension, assisting in resolution of coworker conflicts.
- Guided team members in executing proper job functions through effective coaching.
- Directed peers towards adherence to correct procedures for improved future performance.
Education
Bachelor of Science - Business Administration and Management
NORTHERN ARIZONA UNIVERSITY
Gilbert, AZ05.2021
Associate of Science - Business
Chandler-Gilbert Community College
Chandler, AZ05.2019
Skills
- Team collaboration and communication
- Customer service excellence
- Leadership and coaching
- Attention to detail
- Organizational skills
- Problem solving
- Quick learning
- Microsoft Office proficiency
- Claims investigation techniques
- Negotiation skills
- Task management
- Contract management
- Relationship building
- Conflict resolution
- Data analysis proficiency
- Time management
- Adaptability and flexibility
- Multitasking skills
References
- Kyle Hickie, Contract Manager, Offerpad, 480-235-8807
- Cody Shaffer, General Manager, Red Robin, 714-345-3387
- Ricardo Garcia, Shift Supervisor, Red Robin, 602-918-2022
Timeline
Claims Specialist; Property Complex
State Farm
12.2024 - Current
Contract Manager
Offerpad
12.2023 - 08.2024
Contract Coordinator
Offerpad
02.2022 - 12.2023
Unclaimed Property Specialist
MUFG Union Bank
03.2020 - 12.2021
Host & Server
Red Robin
02.2017 - 01.2021
Bachelor of Science - Business Administration and Management
NORTHERN ARIZONA UNIVERSITY
Associate of Science - Business
Chandler-Gilbert Community College
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