ELIZABETH HANEY
Granbury,TX
Summary
Over 5 years of banking experience, along with extensive background of providing excellent customer service. Expertise includes: Reputation for dedicated teamwork, high-energy work ethic, and a commitment to customer service.
Overview
15
15
years of professional experience
Work History
Retail Banking Associate
JPMorgan Chase
02.2021 - 02.2025
- Delivered comprehensive product training to new employees, enhancing their knowledge and boosting productivity levels quickly.
- Provided excellent customer service, resulting in a significant increase in client retention rates.
- Resolved complex customer issues promptly, sustaining trust and preserving long-term relationships with clients.
Retail Banker II
Woodforest National Bank
02.2017 - 05.2019
- Opening profitable, quality checking accounts. Processing loans, all teller duties including, Western Union, check cashing, withdrawals, deposits. Marketing in the store, achieving a monthly sales goal by opening accounts; getting new business customers, processing loan applications. Opening CD's, Providing 5-star customer service.
Assistant Branch Manager
First Convenience Bank
02.2010 - 03.2014
- Performing all branch management activities including scheduling, interviewing new hires, training and supervising branch staff. Conduct teller duties and maintaining great customer service and retention.
Education
General Studies
Hill College
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Cleburne High School
01.2009
Skills
- Excellent interpersonal communication
- Expert of software used in the banking industry including Horizon, Etime, Intracheck, Kronos, Bancline, and TellerPlus
- Social awareness, tactfulness, and a great sense of humor
Hobbies and Interests
Reading, Being outdoors, Family Time, Gardening
Timeline
Retail Banking Associate
JPMorgan Chase
02.2021 - 02.2025
Retail Banker II
Woodforest National Bank
02.2017 - 05.2019
Assistant Branch Manager
First Convenience Bank
02.2010 - 03.2014
General Studies
Hill College
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Cleburne High School