Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hankins

Martinsville,VA

Summary

Dynamic professional with a strong background in customer service and team management, notably as a Statefarm Team Member. Proven ability to enhance client relationships and resolve issues effectively, while cross-selling insurance products to meet sales targets. Skilled in problem-solving and maintaining organized environments, ensuring high-quality service delivery.

Overview

6
6
years of professional experience

Work History

Statefarm Team Member

Jason Dove
07.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.

Subway Manager

Subway
06.2019 - 09.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

No Degree - General Studies

Patrick Henry Community College
Martinsville, VA

P&c License - Property And Casualty

Cape School
07-2023

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Money handling
  • Computer skills
  • Relationship building
  • Willingness to learn

Timeline

Statefarm Team Member

Jason Dove
07.2022 - Current

Subway Manager

Subway
06.2019 - 09.2022

No Degree - General Studies

Patrick Henry Community College

P&c License - Property And Casualty

Cape School

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Elizabeth Hankins