Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Hardesty

Campbellsville,KY

Summary

Dynamic and diverse account manager with several years of experience. Known for strong business acumen, adherence to budgets and deadlines, and innovative sales techniques. Committed to aligning organizational goals with quality work for consistent success.

Overview

7
7
years of professional experience

Work History

Account Manager (Renewal Specialist)

CivicPlus
Manhattan, KS
01.2023 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Crafted detailed documents highlighting service offerings alongside pricing and advantages

Business Development Executive

Intelligize
New York, NY
01.2021 - 12.2022
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Conducted market research and identified potential business opportunities.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Established strong relationships with key decision makers within client organizations.
  • Maintained a database of contacts from prospective clients for future follow-ups.

Mac Support Engineer

Apple
Cupertino, CA
02.2020 - 01.2022
  • Provided technical support for Mac OS X and iOS operating systems to customers.
  • Diagnosed hardware, software, and network related issues on Macs.
  • Installed and configured various applications on Apple computers.
  • Resolved customer inquiries regarding Mac OS X functionality, features, and usage.
  • Troubleshot networking issues such as Wi-Fi connectivity problems.
  • Assisted with the deployment of new Macs in the organization's office environment.
  • Evaluated system performance and identified potential areas of improvement.

Substitute Teacher, K-12

Taylor County School District
Campbellsville, KY
08.2018 - 05.2021
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Adapted lesson plans to meet the individual needs of each student.

Server

Red Lobster
Lexington, KY
05.2017 - 08.2018
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

Associate of Science - Sonography

Elizabethtown Community And Technical College
Elizabethtown, KY
12-2021

Skills

  • Brand Management
  • Preparing contracts
  • Territory Management
  • Account Management
  • Business Development
  • Campaign execution
  • Sales Development
  • Customer Service
  • Contract Negotiation
  • Revenue Generation
  • Client Relationship Management
  • Goal-Oriented
  • CRM Software

Accomplishments

  • Lead team with 127% of my yearly goal in 2023
  • Currently leading my team in 2024

Timeline

Account Manager (Renewal Specialist)

CivicPlus
01.2023 - Current

Business Development Executive

Intelligize
01.2021 - 12.2022

Mac Support Engineer

Apple
02.2020 - 01.2022

Substitute Teacher, K-12

Taylor County School District
08.2018 - 05.2021

Server

Red Lobster
05.2017 - 08.2018

Associate of Science - Sonography

Elizabethtown Community And Technical College

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Elizabeth Hardesty