Elizabeth Harkness
Cincinnati
Summary
Dynamic financial counselor with expertise in optimizing healthcare expenditures at University Hospital. Proven ability to navigate complex financial regulations while delivering compassionate patient support. Skilled in financial history documentation and adept at fostering collaboration among clinical teams. Recognized for strong communication and problem-solving skills, ensuring compliance and enhancing patient care.
Overview
15
15
years of professional experience
Work History
Financial Counseling
University Hospital
07.2019 - Current
- Maintained up-to-date knowledge of relevant federal and state regulations, ensuring compliance in all financial counseling activities.
- Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
- Managed financial counseling, appointment scheduling and in-office payments.
- Assisted with financial counseling services for transplant recipients, ensuring adequate coverage for their medical needs postprocedure.
- Epic, Microsoft Word, Excel and Benefit Screening use.
Document Control Specialist
Cincinnati Sub Zero
03.2015 - 07.2019
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Senior Living Care/Driver's Assistant
Cincinnati Senior Services
01.2011 - 03.2015
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Medical Assistance
Southwestern College of Business
Cincinnati, OHHigh School Diploma -
Withrow High School
Cincinnati, OH06-1996
Skills
- Financial counseling
- Scheduling
- Financial assistance
- Data entry
- Document scanning
- Customer service
- Hospitality services
- Microsoft office
- Computer skills
- Administrative skills
- Friendly, positive attitude
- Attention to detail
- Appointment scheduling
Timeline
Financial Counseling
University Hospital
07.2019 - Current
Document Control Specialist
Cincinnati Sub Zero
03.2015 - 07.2019
Senior Living Care/Driver's Assistant
Cincinnati Senior Services
01.2011 - 03.2015
No Degree - Medical Assistance
Southwestern College of Business
High School Diploma -
Withrow High School