Elizabeth Harrell
Chattanooga,TN
Summary
Proven leader with extensive experience in employee supervision and customer engagement. Excelled in creating innovative sales strategies and maintaining high satisfaction levels. Skilled in cash handling and loss prevention. Achieved significant improvements in operational excellence and team unity.
Overview
9
9
years of professional experience
Work History
Shift Leader
First Watch
Chattanooga, TN
10.2022 - Current
- Assists general manager in overseeing daily operations and execution of company standards.
- Resolves customer complaints promptly to maintain a high level of satisfaction.
- Frontline guest service. Oversees FOH restaurant function in fast paced environment.
- Cash handling; processing transactions, counting drawers, preparing deposits
- Training new employees adequately ensuring company standards are being fulfilled
Assistant Store Manager
Adore Me
Chattanooga, TN
05.2022 - 11.2022
- Developed and maintained operational guidelines for associates.
- Monitored associate productivity to optimize time and improve efficiency.
- Coordinated with fellow managers in different operational issues, promotional activities, and merchandising executions.
- Trained new associates on company standards and procedures.
- Cash handling; processing transactions, counting drawers, preparing deposits
Product Manager
Charlotte Russe
Chattanooga, TN
12.2021 - 06.2022
- Handled day-to-day shipment and receiving, overseeing more than 10 packages per day.
- Oversaw backroom staff and maintained efficiency in a fast paced environment.
- Trained new staff on backroom duties, company policies and procedures.
- Upheld strict security and safety procedures to prevent financial loss.
- Prepared intriguing and innovative visual displays to promote sales.
Key Holder
Adore Me
Chattanooga, TN
02.2021 - 01.2022
- Educated customers on products and services.
- Managed customer needs and delegated tasks for optimal coverage.
- Train new associates on company policies and procedures.
- Cash handling; processing transactions, counting drawers, preparing deposits.
- Devise and implement innovative and engaging sales tactics to promote business.
Receptionist
Financial Management/ Jackson Hewitt
, TN
11.2019 - 02.2021
- Greeted incoming clients with professionalism and knowledgeable assistance.
- Confirmed appointments, communicated effectively with clients and updated client records accordingly.
- Used office equipment and technology efficiently; printer, copier, fax machine, Microsoft services.
- Answered telephone and assisted clients/provided information accordingly.
Retail Worker
See Rock City
Lookout Mountain, Georgia
08.2016 - 03.2019
- Greeted customers and assisted with product questions/merchandise selection.
- Trained new employees on POS procedures and cash handling.
- Navigated POS system to process sales and return transactions.
- Offered each customer exemplary service to boost overall customer satisfaction.
Education
High School Diploma -
North Sand Mountain High School
Higdon, AL05-2018
Some College (No Degree) - Education
Chattanooga State Community College
Chattanooga, TNSkills
- Strong verbal and written communication skills
- Customer service/engagement
- Frontline Sales
- Employee Supervision
- Loss prevention
- Cash handling
Timeline
Shift Leader
First Watch
10.2022 - Current
Assistant Store Manager
Adore Me
05.2022 - 11.2022
Product Manager
Charlotte Russe
12.2021 - 06.2022
Key Holder
Adore Me
02.2021 - 01.2022
Receptionist
Financial Management/ Jackson Hewitt
11.2019 - 02.2021
Retail Worker
See Rock City
08.2016 - 03.2019
High School Diploma -
North Sand Mountain High School
Some College (No Degree) - Education
Chattanooga State Community College