ELIZABETH HARRIS
Lynchburg,VA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
14
14
years of professional experience
Work History
Teir II Technical Support
US Cellular Wireless
08.2023 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Retail Wireless Consultant
US Cellular Wireless
06.2015 - 08.2023
- Provided wireless technical support and product coaching to customers daily.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Specialist
Dick's Sporting Goods
04.2013 - 10.2015
- Built relationships with customers to increase likelihood of repeat business. Prioritized helping customers over completing other routine tasks in store. Completed all cleaning, stocking and organizing tasks in assigned sales area
- Mentored new sales associates to contribute to store's positive culture
- Operated cash register for cash, check and credit card transaction accuracy.
Cashier/ Jewelery Sales Associate
Sears
10.2010 - 01.2013
- Greeted customers in timely fashion, while quickly determining their needs. Placed special merchandise orders for customers. Processed cash and credit payments rapidly and accurately
- Consistently hit and exceeded sales goals by 20%. Completed all cleaning, stocking and organizing tasks in assigned sales area. Recommended merchandise to customers based on their needs and preferences
Education
High School Diploma -
Williamstown High School
Williamstown, NJBachelor of Science - Psychology
Liberty University
Lynchburg, VA12.2023
Skills
- Customer Service and Assistance
- Building Customer Trust and Loyalty
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Cell Phone Operating Systems
- CPNI Compliance
- Technology Expertise
- Customer experience management
Professional References
Ethan Wray
Service Manager
CloudFit software
4346609091
Ethan Wray and I previously worked together for 2 years at Sears, 2 years at Dicks Sporting goods and 4 years at Uscellular.
Adam Horchler
Command and Control Engineer
CloudFit Software
6103149472
Adam Horchler and I previously worked as RWCs together for 4 years at Uscellular.
Nicole Perrow
Account Executive
GOTO
4346601668
Perrow3@gmail.com
Nicole Perrow was my sales manager and store manager at Uscellular for 3 years.
Timeline
Teir II Technical Support
US Cellular Wireless
08.2023 - Current
Retail Wireless Consultant
US Cellular Wireless
06.2015 - 08.2023
Customer Service Specialist
Dick's Sporting Goods
04.2013 - 10.2015
Cashier/ Jewelery Sales Associate
Sears
10.2010 - 01.2013
High School Diploma -
Williamstown High School
Bachelor of Science - Psychology
Liberty University
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