Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Monica Leblanc

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

23
23
years of professional experience

Work History

Advisor II, Technical Support

Concentrix
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.

Licensed Independent Agent

Equis Financial
01.2023 - Current
  • Explained features of policies to customers and helped determine best policies to meet personal needs.
  • Interviewed prospective customers and recorded personal and financial data.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

PCA Personal Care Assistant

TARC
09.2004 - 09.2009
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with daily living activities, running errands, and household chores.

CNA - Certified Nursing Assistant

The Oaks of Houma
07.2002 - 10.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cashier/Sales Associate

Walmart
03.2001 - 06.2002
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

NA - Criminal justice , accounting

Nicholls State University
Thibodaux, LA

GED -

Assumption High School
Napoleonville, LA
03.1993

Skills

  • Customer service
  • General Ledger Accounting
  • Bank Reconciliation
  • Tax Experience
  • Office Management
  • Tutoring
  • Teaching
  • Technical Support
  • Certifications and Licenses
  • Life and Health Insurance
  • October 2022 to October 2023
  • Accident insurance
  • Assessments
  • Working with MS Word documents — Proficient
  • November 2022
  • Knowledge of various Microsoft Word features, functions, and techniques
  • Full results: Proficient
  • Administrative assistant/receptionist — Proficient
  • September 2023
  • Using basic scheduling and organizational skills in an office setting
  • Written communication — Proficient
  • October 2022
  • Best practices for writing, including grammar, style, clarity, and brevity
  • Call center customer service — Proficient
  • December 2022
  • Demonstrating customer service skills in a call center setting
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Inside sales — Proficient
  • Understanding and responding appropriately in sales scenarios, and performing common sales
  • Calculations
  • Project timeline management — Proficient
  • Prioritizing and allocating time to effectively achieve project deliverables
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Basic computer skills — Proficient
  • Performing basic computer operations and troubleshooting common problems
  • Home health aide skills — Proficient
  • Providing care to patients in a home setting
  • Sales skills — Proficient
  • Influencing and negotiating with customers
  • Sales fit — Proficient
  • Measures the traits that are important for success in sales positions
  • Work style: Professionalism — Proficient
  • January 2023
  • Tendency to be accountable, professional, open to feedback, and act with integrity at work
  • Verbal communication — Proficient
  • Speaking clearly, correctly, and concisely
  • Outside sales — Proficient
  • Supervisory skills: Motivating & assessing employees — Proficient
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Data entry: Attention to detail — Proficient
  • July 2022
  • Maintaining data integrity by detecting errors
  • Attention to detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Customer Service Expertise
  • Customer Support Needs Assessment
  • MS Office Proficiency
  • Troubleshooting and Assistance
  • Desktop Support
  • Account Updating
  • Computer System Maintenance
  • Call Center Operations
  • Microsoft Windows and Office
  • Friendly and Patient
  • Customer Communication and Empathy

Additional Information

  • Authorized to work in the US for any employer

Timeline

Advisor II, Technical Support

Concentrix
03.2023 - Current

Licensed Independent Agent

Equis Financial
01.2023 - Current

PCA Personal Care Assistant

TARC
09.2004 - 09.2009

CNA - Certified Nursing Assistant

The Oaks of Houma
07.2002 - 10.2004

Cashier/Sales Associate

Walmart
03.2001 - 06.2002

NA - Criminal justice , accounting

Nicholls State University

GED -

Assumption High School

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Monica Leblanc