Summary
Overview
Work History
Skills
Timeline
Generic

Elizabeth Hart

Baltic,CT

Summary

Compassionate caregiver with extensive experience at Allied Community Services, excelling in patient monitoring and emotional support. Highly dependable and skilled in cash handling, I foster strong relationships with clients and families, ensuring comfort and wellbeing. Proven ability to enhance patient independence while maintaining a clean and safe environment.

Overview

30
30
years of professional experience

Work History

Pca

Gt Independence
Baltic, CT
03.2023 - 03.2025

I would take care of my elderly blind and disabled mother in law.

I would help her bathe I would go shopping with her. I was a companion I cleaned her house did her dishes mopped her floors did her laundry went with her to appointments. Helped manage her bills.

PCA

Allied Community Services
Baltic, CT
11.2003 - 03.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.

Telemarketer

Kirby Vaccum
Taftville, CT
09.2000 - 02.2001
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
  • Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.

Coin Cashier

Mohegan Sun Casino
Uncasville, CT
10.1999 - 08.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Friendlys Ice Cream
Norwich, CT
12.1998 - 08.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

McDonald's Restaurant
Norwich, CT
11.1997 - 10.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Took customers orders
  • Washed the dishes
  • Tended to the drive through
  • Handled food

Cashier

Caldors
Norwich, CT
11.1996 - 10.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

A&P Supermarket
Norwich, VT
05.1995 - 10.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Skills

    Fast learner

    Highly dependable

    Patient observation

    Cash register

    Basic math

    Communication skills

    Retail sales

    Phone etiquette

    Caregiving

    Care plans

    Sales

    Customer service

    Patient monitoring

    Cash handling

    Patient care

    Languages

    English Fluent

Timeline

Pca

Gt Independence
03.2023 - 03.2025

PCA

Allied Community Services
11.2003 - 03.2023

Telemarketer

Kirby Vaccum
09.2000 - 02.2001

Coin Cashier

Mohegan Sun Casino
10.1999 - 08.2000

Cashier

Friendlys Ice Cream
12.1998 - 08.1999

Cashier

McDonald's Restaurant
11.1997 - 10.1998

Cashier

Caldors
11.1996 - 10.1997

Cashier

A&P Supermarket
05.1995 - 10.1996
Elizabeth Hart