Elizabeth Hartlieb
Columbus,IN
Summary
Proactive Customer Service Representative with extensive experience in fast-paced environments. Expert in resolving customer complaints with empathy and efficiency, leading to increased loyalty. Strong skills in problem-solving, collaboration, and maintaining professionalism in high-stress situations.
Overview
19
19
years of professional experience
Work History
Stay at Home Mom
N/A
2013.09 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Enterprise Holdings
2005.06 - 2013.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration
The University of Tennessee At Martin
Martin05.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Organizational Skills
- Computer Skills
Timeline
Stay at Home Mom
N/A
2013.09 - Current
Customer Service Representative
Enterprise Holdings
2005.06 - 2013.09
Bachelor of Science - Business Administration
The University of Tennessee At Martin
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