Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Elizabeth Harvey

Charleston,SC

Summary

Proven leader with extensive experience at Walmart, adept in operational budgeting and fostering employee engagement. Excelled in driving sales strategies and leadership development, managing over 300 associates and achieving up to $116M in sales. Skilled in shrinkage reduction and inventory management, consistently enhancing customer satisfaction and store efficiency.

Overview

22
22
years of professional experience

Work History

Store Manager

Walmart
Mt Pleasant, SC
11.2023 - Current
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored inventory levels and placed orders to restock shelves.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Store Lead

Walmart
Lexington, KY
04.2021 - 11.2023
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Oversee 250 associates. Manage 116M in sales and 6.8M Profit
  • Implemented strategies to reduce shrinkage rates within the store.
  • Worked closely with vendors to ensure quality products were delivered on time.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.

Store Manager

Walmart
Amherst , NH
02.2019 - 04.2021
  • 98M in sales, 4.8M in profit. Budgeting, meeting sales, and profit goals.
  • Oversees 250 associates.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Developed strategies to maximize sales and profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

Store Manager

Walmart
Salem, New Hampshire
01.2017 - 02.2019
  • Company Overview: 97 Million Supercenter
  • 380 Associates
  • GM driven business; 65% of the business
  • Installed Academy Standards and hired Academy Team
  • Test store for Robotics Bosinova and Autonomous floor scrubber
  • 20,000 sq expansion Alphabot expansion AI
  • Off site warehouse test store for seasonal freight flow
  • 97 Million Supercenter

Store Manager

Walmart
Epping, NH
04.2014 - 01.2017
  • Company Overview: 78 Million Supercenter
  • 310 Associates
  • GM driven business impacted by Market Basket
  • 78 Million Supercenter
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Developed relationships with suppliers to negotiate better prices.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Developed strategies to maximize sales and profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delegated work to staff, setting priorities and goals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Established customer service standards and monitored staff compliance.

Store Manager

Walmart
Danvers, MA
04.2008 - 04.2014
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delegated work to staff, setting priorities and goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Established customer service standards and monitored staff compliance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Store Manager

Walmart
North Adams, MA
06.2006 - 04.2008
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with safety regulations and company policies.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Asssistant Store Mg

Walmart
Chelmsford, MA
06.2003 - 06.2006
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Lynn English High School
Lynn, MA
06.1992

Skills

  • Operational budgeting
  • Inventory oversight
  • Retail inventory management
  • Performance reviews
  • Inventory forecasting
  • Employee engagement
  • Work Planning and Prioritization
  • Talent recruitment
  • Leading staff meetings
  • Partnership building
  • Sales strategies
  • Leadership development
  • Budget development
  • Verbal and written communication
  • Recruitment and hiring
  • Operations management
  • Flexible schedule
  • Policies and procedures
  • Process improvements
  • Store operations
  • Multitasking and organization
  • Inventory management
  • Customer service
  • Shrinkage reduction

References

  • Warren Myers, Store Manager, (603) 498-2210, Walmart, Danvers, MA, 01923
  • Melisa Clayton, Store Manager, (603) 966-8896, Walmart, Plymouth, NH, 03264
  • Lulanie Robinson, Assistant Manager, (727) 808-1965, TJ Maxx, New Port Richey, FL

Volunteer Experience

  • Lawrence Gas Leak, 2018, Coordinated my store to pick and deliver basic supplies to help the displaced 8,000 people that were affected by the gas leak and explosion.
  • CMN, The Salem store was number 1 in the region 68,000
  • Girls Inc, Supported with Silent Auctions, grants
  • CHAD, Raised money
  • Fight Hunger, Supporting Food Banks in the Boston and NH areas
  • BackPacks for Kids, 200 backpacks with basic school supplies to be purchased
  • Shoes for Cambodia

Timeline

Store Manager

Walmart
11.2023 - Current

Store Lead

Walmart
04.2021 - 11.2023

Store Manager

Walmart
02.2019 - 04.2021

Store Manager

Walmart
01.2017 - 02.2019

Store Manager

Walmart
04.2014 - 01.2017

Store Manager

Walmart
04.2008 - 04.2014

Store Manager

Walmart
06.2006 - 04.2008

Asssistant Store Mg

Walmart
06.2003 - 06.2006

High School Diploma -

Lynn English High School

Similar Profiles

CREATE PROFILE
Elizabeth Harvey