Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hayes

Onalaska,WI

Summary

Accomplished ABA Behavior Therapist with a proven track record at Partners In Excellence, enhancing client communication and behavior through innovative interventions and emotional regulation. Skilled in progress monitoring and fostering therapeutic relationships, I've significantly improved client outcomes. My commitment to continuous learning and excellence in verbal communication sets me apart.

Overview

3
3
years of professional experience

Work History

ABA Behavior Therapist

Partners In Excellence
09.2023 - Current
  • Implemented behavior intervention plans, increasing positive behaviors and reducing challenging behaviors.
  • Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
  • Provided ongoing supervision and guidance to junior therapists, ensuring adherence to best practices in ABA therapy.
  • Maintained detailed documentation of client progress, adjusting treatment plans as needed to maximize results.
  • Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
  • Developed strong rapport with clients, fostering trust and facilitating meaningful therapeutic relationships.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Promoted positive reinforcement techniques throughout therapy sessions, motivating clients towards goal achievement.
  • Conducted parent training sessions focused on teaching behavior management strategies.
  • Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
  • Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.
  • Fostered a supportive and inclusive therapeutic environment, empowering clients to reach their full potential.
  • Documented therapy sessions meticulously, enabling precise assessment of progress and areas needing focus.
  • Led training sessions for staff and family members, optimizing consistency and effectiveness of care.
  • Utilized technology to enhance therapy delivery, engaging patients with interactive tools and applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Foster Care Coordinator

Coulee Region Humane Society
02.2023 - 07.2023
  • Maintained detailed records on each animals history, medical information, and while in foster care.
  • Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
  • Developed comprehensive care plans for each animal in the program, ensuring their needs were consistently met.
  • Continuously expanded knowledge of industry best practices by attending relevant conferences, workshops, and trainings.
  • Monitored progress of animals in placements, adjusting care plans as needed for optimal outcomes.
  • Assisted in recruiting new foster parents through targeted outreach efforts and public presentations about the program''s benefits and requirements.

Customer Relations Representative

Coulee Region Humane Society
11.2021 - 02.2023
  • Streamlined communication channels for improved customer relationships and increased loyalty.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Managed adoption applications, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
  • Logged call information and solutions provided into internal database.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

La Crescent High School
La Crescent, MN
05-2018

Skills

  • Early intervention
  • Progress monitoring
  • Organized
  • Computer proficiency
  • Emotional regulation
  • Data collection
  • Behavior modification
  • Multi-line phone operation
  • Creative problem solving

Timeline

ABA Behavior Therapist

Partners In Excellence
09.2023 - Current

Foster Care Coordinator

Coulee Region Humane Society
02.2023 - 07.2023

Customer Relations Representative

Coulee Region Humane Society
11.2021 - 02.2023

High School Diploma -

La Crescent High School

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Elizabeth Hayes