Hi, I’m
Elizabeth Hegedus
Retail & Customer Service
Jackson,OH
Summary
Dynamic and reliable, with a proven track record at McDonald's for enhancing customer satisfaction and team productivity. Excelled in time management and problem-solving, significantly contributing to business goals. Skilled in equipment operation and maintaining a clean driving record, I consistently exceed performance targets by focusing on key achievements and leveraging both hard and soft skills. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
17
years of professional experience
Work History
Door Dash
Delivery Driver
11.2019 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Walmart
Deli Associate
05.2018 - 04.2022
Job overview
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Waffle House Restaurant
Server
06.2016 - 02.2018
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Burger King
Crew Leader
08.2014 - 04.2016
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Assisted in the recruitment process by reviewing applications, conducting interviews, and making hiring recommendations based on skill set compatibility with company needs.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
Limited Brands Inc.
Picker
11.2014 - 07.2015
Job overview
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Contributed to the achievement of warehouse performance goals by consistently meeting or exceeding individual picking targets.
- Worked fast to meet assigned daily picking quotas.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Used RF scanners to track orders and verify accuracy.
Mcdonald's
Manager
01.2008 - 06.2014
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bryant & Stratton University Online200 Redtail Rd, Orchard Park, NY
Associate of Applied Business from Hospitality Management
05.2001
University Overview
- Dean's List Winter Term 2024
- Dean's List Spring Term 2023
- 3.61 GPA
Skills
Time Management
Timeline
Delivery Driver
Door Dash
11.2019 - Current
Deli Associate
Walmart
05.2018 - 04.2022
Server
Waffle House Restaurant
06.2016 - 02.2018
Picker
Limited Brands Inc.
11.2014 - 07.2015
Crew Leader
Burger King
08.2014 - 04.2016
Manager
Mcdonald's
01.2008 - 06.2014
Bryant & Stratton University Online
Associate of Applied Business from Hospitality Management
05.2001
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