Elizabeth Hendrickson

Direct all Identity and Access Management (IAM) functions at HTLF, safeguarding organizational data, user profiles, and technological assets. Mitigate threats to security, integrity, and accessibility of information, while ensuring protection against unauthorized access or breaches. Spearheaded all daily operations of IAM team, tasked with protecting computer data files and regulating system access. Utilized strong people management and leadership abilities to oversee team, deliver mentorship, and serve as escalation point for resolving access issues.
• Led audit responses and IAM service assessments and acted as a key point of contact and advisor between Security and IT Departments.
• Spearheaded evolution and automation of IAM processes, utilizing advanced technologies and adhering to industry best practices.
• Led a team of 7 in implementing NIST compliance, resulting in 60% improvement in audit compliance and reducing security incidents by 35%.
• Managed overall IAM strategy, steered technology implementation, and guaranteed the smooth operation of IAM processes.
• Slashed privileged access risks by 60% via implementation of a Role-Based Access Control (RBAC) system across organization.
• Executed automated identity governance process, reducing manual effort by 80% and improving audit compliance.
• Resolved 500+ number of security incidents without major business disruption.
• Implemented SailPoint integration, Beyond Trust Password Safe PAM tool, as well as Role Based Access Controls (RBAC) utilizing SailPoint.
• Planned and managed IAM Budget in conjunction with the overall Security Budget.
• Utilized ServiceNow, Azure, Okta, Keeper, EntraID as well as other bank specific applications.

• Optimized the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner.
• Responsible for managing five teams within IBM for the Amtrak account.
• Delivered an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration.
• Provided integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.
• Utilized technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.
• Provided a holistic view of the client's environment and make recommendations to improve overall service.
• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
• Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.