Elizabeth Hermoso
Irving,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Non Foods Manager
Tom Thumb Food And Pharmacy
01.2001 - 10.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
GED -
Thomas Jefferson High School
Dallas, TXSkills
- Food Safety and Quality
- Non-Conformance Processes
- Shrinkage Prevention
- Restocking Management
- Staff Training
- Oracle PeopleSoft
- Microsoft Excel
- Microsoft Outlook
- Store Opening and Closing
- Employee Scheduling
- Goals and Performance
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Non Foods Manager
Tom Thumb Food And Pharmacy
01.2001 - 10.2022
GED -
Thomas Jefferson High School
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